Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.


The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources Phase 0: AssessmentPhase 1: ReadinessPhase 2: SelectionPhase 3: EngagementPhase 4: MigrationPhase 5: Operations
Phase 3: Engagement

Objective: Conduct detailed planning through a fit-gap analysis and finalize the implementation roadmap. An Agile approach should be adopted for this phase.

Phase 3 Playbook Phase 3 Guidance Phase 3 TollgateLegend - Customer, Provider, Shared
Phase 3 Provider Selection Program Management Workforce, Organization, and Stakeholders Technology Process and Service Delivery
3.1 Integrate Project Management Office (PMO) Structures
3.2 Integrate Governance Structures
3.3 Update and Maintain Procurement Plans
3.4 Monitor and Control Program Execution
3.5 Maintain and Execute Risk Processes
3.6 Finalize Migration Approach
3.7 Update Life Cycle Cost Estimate (LCCE) for Migration and Operations and Maintenance (O&M)
3.8 Engage with Labor Relations
3.9 Execute Change Management Plan
3.10 Develop Training Plan
3.11 Finalize Requirements
3.12 Conduct Requirements Fit-Gap Analysis
3.13 Finalize Target State Systems Environment
3.14 Develop Technical Strategy
3.15 Prepare Data for Mock Conversions (Data Cleansing, Data Mapping)
3.16 Finalize Target State Concept of Operations
3.17 Define Contact Center Structure
3.18 Define Service Level Agreements


Phase 3 Documentation: The following documentation is developed during Phase 3 and is used to inform the Phase 3 Tollgate Review discussion. Agencies purchasing transaction processing services only will identify relevant activities and artifacts for their projects using the M3 Services Tailoring Guide.

Artifact Samples: For sample documentation from previous modernizations and migrations, please go to M3 Artifact Samples MAX Page.

Phase 3 Documentation
• Implementation Approach/Timeline
• LCCE for Migration and O&M
• Gap Analysis Report
• Data Cleansing Plan
• O&M Service Level Agreements (SLAs)
• Go/No-Go Criteria for Go-Live Assessment
• Intent to Exercise Migration Option (Commercial)
• Program Charter
HR/Staffing Plan
Integrated Master Schedule (IMS)
• Program Management Plan
• Independent Verification & Validation (IV&V) Plan
Governance Charter
• Migration Approach, Including Technical Strategies
• Procurement Plan
Status Reports/Dashboard
• Change Request Log
Change Request Form
Lessons Learned Report
Risk Management Plan
Risk, Actions, Issues, Decision (RAID)Log
Migration Phase Interagency Agreement (IAA) Terms and Conditions (Federal Only)
• Labor Relations Strategy
• Change Management Plan
• Communications Plan
• Readiness Assessment
• Workforce Assessment
Initial Training Plan
Requirements Management Plan
Requirements Traceability Matrix
• Validated and Updated As-Is Systems Environment
• Target State Systems Environment
Test Plan
Configuration Management Plan
• CooP and Disaster Recovery Plan
• Interface Strategy
• Enhancement Strategy
• Data Cleansing Scripts
• Documented Data Structure and Mapping
Data Conversion Plan
• Target State Concept of Operations
• Contact Center Strategy
Information Contained in Tollgate Review Discussion
  1. M3 Risk Assessment Tool
  2. Target State Solution Scope
  3. Fit-Gap Analysis
  4. Migration Plan, Schedule, and Release Approach
  5. Top Risks
  6. LCCE
  7. HR/Staffing Plan (Customer)
  8. HR/Staffing Plan (Provider)
  9. Procurement Approach (Customer)
  10. Procurement Approach (Provider, Federal)
  11. Change Management and Communications Approach
12. Training Approach
13. Contact Center Approach
14. Data Management/Data Quality Approach
15. Program Governance Model
16. Lessons Learned

Exit Criteria (to Move to Phase 4)
✓Fit-Gap Analysis Completed
✓PMO and Governance Process Integrated
✓LCCE Updated for Migration and O&M
✓Migration Approach Finalized
✓Integrated Master Schedule Drafted
✓SLAs for Migration and O&M Defined
✓Go/No-Go Criteria Approved