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M3 Playbook > Phase 3: Engagement > 3.8 Develop Training Plan

3.8 Develop Training Plan

Workforce, Organization, and Stakeholders

Task Activities

  1. Shared

    Review customer organization training Scope of Services

  2. Shared

    Review provider Migration and O&M training capabilities and associated costs

  3. Shared

    Finalize training services for Phases 4 and 5 and define roles and responsibilities for development and delivery

  4. Provider

    Develop initial Training Plan to include approach, audience, purpose, delivery methods, timeline, and evaluation

  5. Shared

    Review and finalize Initial Training Plan

  6. Shared

    Report updates in governance meetings and Status Reports/Dashboards

3.8 Best Practices

  • Define the customer’s and provider’s training needs early on in the program life cycle
  • Define the roles and responsibilities of training planning, material development, delivery, and evaluation. Identify training audiences, stakeholder groups, and number of expected end users who require training. Develop training schedule and process to collect feedback on training delivery from participants

Stakeholders

Customer

  • Executive Sponsor
  • Program Manager
  • Change Management Lead
  • Training Lead
  • Communications Lead
  • Functional Lead

Provider

  • Executive Sponsor
  • Program Manager
  • Change Management Lead
  • Training Lead
  • Communications Lead
  • Functional Lead

Inputs

Outputs

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