M3 Playbook > Phase 3: Engagement > 3.10 Execute Fit-Gap Analysis on Agency Requirements
3.9 Finalize Requirements
3.11 Finalize Target State Systems Environment
3.10 : Execute Fit-Gap Analysis on Agency Requirements
Technology
Objective
Understand gaps between the customer requirements, provider’s standard solution/processes. Develop gap solutions to inform implementation, timeline, and revised cost estimates.
View Lessons LearnedRecommended Best Practices
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Provider
Identify where provider’s solution meets agency functional/technical requirements vs where gaps exist
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Provider
Design gap solutions (configuration, enhancements, agency process changes); review w/agency
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Shared
Select preferred solutions for each gap
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Customer
Document gaps and proposed solutions in the Fit-Gap Analysis
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Shared
Use gap solutions to shape implementation approach, schedule, and cost estimate
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Provider
Manage requirements through RTM and PMO change control as agreed to per project governance plan
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Shared
Share updates in leadership and governance meetings thru reports/dashboards; inform stakeholders
3.10 Lessons Learned
- Assess functional, technical, and operational requirements in the Fit-Gap Analysis
- Technical requirements for the Requirements Fit Gap Analysis should align to Data and Business standards
- Use live demonstrations for requirements fit-gap review sessions
- Document gaps using formal gap ID forms; assess consensus. A sample gap ID form available for reference.
- Develop a detailed approach for the fit-gap with a Business Process Reengineering (BPR) Statement outlining Overview, Vision, Purpose and Objectives, that defines exit/success criteria. A sample requirements fit-gap process kick-off is available.
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Executive Sponsor
- Business Owner
- Program Manager
- Requirements Lead
- Technical Lead/Solution Architect
- Functional SME
- Technical SME
Provider
- Executive Sponsor
- Business Owner
- Program Manager
- Requirements Lead
- Technical Lead/Solution Architect
- Functional SME
- Technical SME
Inputs
- Requirements Traceability Matrix (RTM)
- Provider’s Standard Solution and Requirements
- Requirements Management Plan
Outputs
- Requirements Fit-Gap Analysis
- Requirements Traceability Matrix (RTM)
- Status Reports/Dashboards
