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M3 Playbook > Phase 3: Engagement > 3.10 Execute Fit-Gap Analysis on Agency Requirements
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3.10 : Execute Fit-Gap Analysis on Agency Requirements

Technology
  1. Provider

    Identify where provider’s solution meets agency functional/technical requirements vs where gaps exist

  2. Shared

    Hold stakeholder validation session to validate Fit-Gap Analysis. Sample fit-gap kick-off

  3. Provider

    Design gap solutions (configuration, enhancements, agency process changes); review w/agency

  4. Shared

    Select preferred solutions for each gap

  5. Customer

    Document gaps and proposed solutions in the Fit-Gap Analysis

  6. Shared

    Use gap solutions to shape implementation approach, schedule, and cost estimate

  7. Provider

    Manage requirements through RTM and PMO change control as agreed to per project governance plan

  8. Shared

    Share updates in leadership and governance meetings thru reports/dashboards; inform stakeholders

3.10 Lessons Learned

  • Assess functional, technical, and operational requirements in the Fit-Gap Analysis
  • Technical requirements for the Requirements Fit Gap Analysis should align to Data and Business standards
  • Use live demonstrations for requirements fit-gap review sessions
  • Document gaps using formal gap ID forms; assess consensus. A sample gap ID form available for reference.
  • Develop a detailed approach for the fit-gap with a Business Process Reengineering (BPR) Statement outlining Overview, Vision, Purpose and Objectives, that defines exit/success criteria. A sample requirements fit-gap process kick-off is available.

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • Requirements Lead
  • Technical Lead/Solution Architect
  • Functional SME
  • Technical SME

Provider

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • Requirements Lead
  • Technical Lead/Solution Architect
  • Functional SME
  • Technical SME

Inputs

Outputs

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