M3 Playbook > Phase 2: Selection > 2.9 Understand As-Is Business Processes
2.8 Develop a Decommission Plan
2.9 : Understand As-Is Business Processes
Process and Service Delivery
Objective
Validate as-is processes to understand current state environment, challenges, opportunities for improvement/standardization.
View Lessons LearnedRecommended Best Practices
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Customer
Identify initial strategy for business process re-engineering based on key change areas
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Customer
Validate as-is processes with stakeholders, transaction volume, workloads, user roles, & technologies;
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Customer
Develop strategies for gaps in training and communications if current processes are undocumented
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Customer
Determine if as-is processes should align to Federal Integrated Business Framework (FIBF) use cases; update as applicable
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Customer
Report updates in leadership meetings and Reports/Dashboards, inform stakeholders
2.9 Lessons Learned
- Validate current processes and workloads to assess change magnitude in the target environment
- Conduct business process realignment alongside traditional reengineering efforts
- Identify key process leads and SMEs to guide decision-making and ownership
- Leverage business use cases through the FIBF website
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Business Owner
- Functional Lead
- Functional Team
- Technical Lead/Solution Architect
- Technical SME
- Functional SME
Inputs
- Current Process Documentation
Outputs
- Business Process Reengineering Strategy
- Validated As-Is Process Maps
- Status Reports/Dashboards
