M3 Playbook > Phase 2: Selection > 2.5 Design Workforce Outreach
2.4 Maintain and Execute Risk Processes
2.6 Solidify Change Management Plan
2.5 : Design Workforce Outreach
Workforce, Organization, and Stakeholders
Objective
Develop strategy to engage workforce and understand any dependencies.
View Lessons LearnedRecommended Best Practices
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Customer
Identify Workforce Liaisons within the customer agency
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Customer
Review Target State ConOps, available assessments with Management/HR/liaison to identify impact
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Customer
Identify what, if any, activities are dependent on workforce coordination
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Customer
Establish Workforce Strategy to inform employee communications
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Customer
Engage in communications with employee and leadership based on workforce strategy
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Customer
Report updates in leadership meetings and Reports/Dashboards, inform stakeholders as needed
2.5 Lessons Learned
- Notify workforce of potential changes to their work and of potential opportunities
- Establish end-state vision expectations with the workforce
- Account for workforce-related activities and dependencies on communications / training in the schedule
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Executive Sponsor
- Business Owner
- Change Management Lead
- Human Resources Leadership
Inputs
- Stakeholder Analysis
- Workforce Assessment
- Target State Concept of Operations
- Scope of Services
- Change Management Plan
Outputs
- Workforce Design Strategy
- Status Reports/Dashboards
