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M3 Playbook > Phase 2: Selection > 2.5 Design Labor Relations Outreach

2.5 Design Labor Relations Outreach

Workforce, Organization, and Stakeholders

Task Activities

  1. Customer

    Identify Labor Relation/Union Liaisons within the customer agency

  2. Customer

    Work with your Labor Relation/Union Liaisons to review Target State Concept of Operations, capabilities, and previously completed Workforce Assessment to identify potential impacts on Collective Bargaining Agreements

  3. Customer

    Identify what, if any, activities may be dependent on union approval (e.g., impact of implementation)

  4. Customer

    Develop Labor Relations Strategy to achieve timely and effective negotiations with unions and begin documenting necessary information to communicate to Labor Relations

  5. Customer

    Engage in communications with union leadership based on Labor Relations Strategy

  6. Customer

    Report updates in governance meetings and Status Reports/Dashboards, informing QSMOs as necessary

2.5 Best Practices

  • Notify unions of changes that may impact bargaining unit employees as well as potential changes of their work
  • Account for union-related activities in the Initial Master Schedule and building dependencies for change management activities (e.g., communications, training)
  • Establish expectations with labor relations and union leadership



  • Executive Sponsor
  • Business Owner
  • Change Management Lead
  • Labor Relations Leader



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