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M3 Playbook > Phase 4: Migration > 4.3 Develop Operations and Maintenance (O&M) Governance

4.2 Maintain and Execute Risk Processes 4.4 Design Target State Processes

4.3 Develop Operations and Maintenance (O&M) Governance

Program Management

4.3 Best Practices

Establish goals, timeframes, resources, and responsibilities clearly during the migration that has buy-in from senior management at the customer and provider agencies
Encourage decisions to be made at the lowest possible level, while allowing elevation of important or contentious issues through the governance model
Review Provider Agreements, SLAs, and Life Cycle Cost Estimate (LCCEs) for any potential updates that may be required
Use the O&M Governance Plan to develop an integrated governance body of providers and customers with defined roles and responsibilities. Establish voting rights and escalation criteria accounting for all O&M activities. Outline voting procedures and determine governance meeting cadence and communications

Stakeholders

Customer

Executive Sponsor
Business Owner
Program Manager
PMO Lead
PMO Team

Provider

Executive Sponsor
Business Owner
Program Manager
PMO Lead
PMO Team

Inputs

Existing Governance Bodies and Processes within Customer and Provider Agencies
Governance Plan
Provider Agreement

Outputs

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