Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.


M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 4: Migration
4.3 Develop O&M Governance
4.2 Maintain and Execute Risk Processes
4.4 Prepare O&M Scope of Services and Contract
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Develop integrated Operations and Maintenance (O&M) governance structure to manage and oversee system and process performance.

Phase 4 GuidanceLegend - Customer, Provider, Shared
Activities
1. Identify provider governance bodies that will participate during O&M (P)
2. Define integrated governance authority, roles, and responsibilities for oversight and management decision-making on topics such as risk/issue escalation, Service Level Agreement (SLA) monitoring and management decision-making on topics such as risk/issue escalation, SLA monitoring, contract negotiations, service/change requests, and management after system Go-Live (S)
3. Establish integrated governance meeting cadence and reporting timelines for customer and provider (S)
4. Create integrated O&M Governance Charter (S)
5. Begin executing against governance charter to facilitate decision-making and issue escalation upon Go-Live (S)

Inputs
• Existing Governance Bodies and Processes within customer and provider agencies
• Customer Governance Charter
• Migration Phase Interagency Agreement (IAA) (Federal Only)

Outputs
• O&M Governance Charter
• Risks, Actions, Issues, and Decisions (RAID) Log
Stakeholders
• Executive Sponsor (C, P)
• Business Owner (C, P)
• Program Manager (C, P)
• PMO Lead (C, P)
• PMO Team (C, P)

Best Practice
• Establish goals, timeframes, resources, and responsibilities clearly during the migration that has buy-in from senior management at the customer and provider agencies
• Encourage decisions to be made at the lowest possible level, while allowing elevation of important or contentious issues through the governance model