Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.


The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

M3 Playbook > Phase 1: Readiness > 1.12 Review Standard Business Capabilities and Document Initial Business Capabilities

1.12 Review Standard Business Capabilities and Document Initial Business Capabilities

Process and Service Delivery

Task Activities

  1. Customer

    Review Standard Business Capabilities previously defined by Government-wide Standards working group provided through the Federal Integrated Business Framework (FIBF) website

  2. Customer

    As needed, document additional capabilities referencing the authoritative source and prioritize must-have versus nice-to-have capabilities against the FIBF capabilities

  3. Customer

    Identify Business Standards Lead through the FIBF website and discuss additional capabilities identified in step 2 above with the Business Standards Lead

  4. Customer

    Validate capabilities with Business Owners and perform initial baselining

  5. Customer

    Report updates in governance meetings and Status Reports/Dashboards

  6. Customer

    Define requirements and management processes and document in the Requirements Management Plan

  7. Customer

    Update the Project Business Case and Business Needs Workbook

  8. Customer

    Populate the Investment Readiness Checklist

  9. Customer

    Consider steps 1.1 and 1.2 of the Investment Planning Guidance and engage with QSMOs as necessary

1.12 Best Practices

  • Define capabilities within the customer organization before engaging a provider to communicate needs in a consistent manner
  • Provide criteria to define mission critical versus nice-to-have capabilities to enable improved provider selection
  • Provide training to Subject Matter Experts (SMEs) on requirements processes and how to define, communicate, and document mission critical requirements
  • Obtain a robust requirements management tool or process to manage requirements throughout the migration, including a robust change control process
  • In Phase 1, customers should not create detailed business requirements for every service, but should instead focus on documenting must-have capabilities not in the FIBF Business Capabilities. Examples of capabilities that should be documented include; must-have mandatory system interfaces, hours of operation or availability of services, or other criteria that a provider must be able to meet in order to provide services to the customer. Customers and providers will not jointly discuss detailed technical and functional requirements until Phase 3



  • Executive Sponsor
  • Business Owner
  • Business Standards Lead
  • Program Manager
  • PMO Lead
  • Functional Lead
  • Technical Lead/Solution Architect
  • Requirements Lead
  • Functional SME
  • Technical SME



An official website of the General Services Administration

Looking for U.S. government information and services?