M3 Playbook > Phase 3: Engagement > 3.7 Execute Change Management Plan
3.6 Engage with Workforce
3.8 Develop Training Plan
3.7 : Execute Change Management Plan
Workforce, Organization, and Stakeholders
Objective
Execute Change Management and Communications Plans based on prior phases; implement updates as appropriate.
View Lessons LearnedRecommended Best Practices
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Customer
Deliver messaging based on the Communications Plan
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Customer
Monitor stakeholder / workforce feedback and update Communications Plan as needed
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Customer
Revise Workforce Assessment to reflect any new impacts from the implementation
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Customer
Assess change readiness to gauge customer agency adaptability and update planning as needed
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Provider
Assess whether provider staffing adjustments are needed and update planning if required
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Shared
Report updates in leadership and governance meetings thru Status Reports/Dashboards
3.7 Lessons Learned
- Hold regular communication sessions with stakeholders
- Align business process efforts with change management strategy to better communicate process changes
- Solicit workforce feedback to track implementation workforce variables and increase likelihood of success
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Executive Sponsor
- Program Manager
- Change Management Lead
- Communications Lead
- Workforce Lead
- Functional Lead
Provider
- Functional Lead
Inputs
- Change Management Plan
- Change Readiness Assessment
- Communications Plan
- Workforce Assessment
Outputs
- Change Management Plan
- Communications Plan
- Change Readiness Assessment
- Workforce Assessment
- Status Reports/Dashboards
