3.7 Execute Change Management Plan
Objective
Maintain and execute the Change Management and Communications Plans based on feedback from the previous phases; implement updates as appropriate.
View Best PracticesTask Activities
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Customer
Develop and deliver messages based on the Communications Plan
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Customer
Monitor feedback from stakeholders and adjust Communications Plan
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Customer
Update Communications Plan based on labor relations meetings
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Customer
Update Workforce Assessment to identify any additional impacts to the workforce from the migration
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Customer
Conduct additional Change Readiness Assessment to further understand stakeholder ability to adapt to change; update the Change Management Plan as necessary
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Provider
Determine if provider needs to adjust staffing levels based on the requirements of the new customer and, if yes, develop staffing plan
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Shared
Report updates in governance meetings and Status Reports/Dashboards, informing QSMOs as necessary
3.7 Best Practices
- Institute frequent communication sessions with stakeholders
- Align business process efforts to change management tasks to better communicate and coordinate process changes with the change management strategy components
- Create and deploy user surveys to monitor success of Organizational Change Management drives
Stakeholders
Customer
- Executive Sponsor
- Program Manager
- Change Management Lead
- Communications Lead
- Workforce Lead
- Functional Lead
Provider
- Functional Lead
Inputs
- Change Management Plan
- Change Readiness Assessment
- Communications Plan
- Workforce Assessment
Outputs
- Change Management Plan
- Communications Plan
- Change Readiness Assessment
- Workforce Assessment
- Status Reports/Dashboards
