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M3 Playbook > Phase 3: Engagement > 3.3 Monitor and Control Program Execution
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3.3 : Monitor and Control Program Execution

Program Management
  1. Shared

    Manage scope and program performance using Program Management Plan

  2. Shared

    Maintain IMS with weekly updates to activities, dates, duration & dependencies

  3. Shared

    Manage costs against the budget

  4. Shared

    Manage acquisition lifecycle and contract performance per agreement

  5. Shared

    Update Resource Management Plan as staffing and needs change

  6. Shared

    Maintain the IV&V Plan with ongoing updates

  7. Shared

    Update program management documentation as necessary

  8. Shared

    Process change requests to address schedule/scope/requirements changes documenting in a log

  9. Shared

    Develop and distribute Status Reports/Dashboards

  10. Shared

    Distribute status reports to monitor milestones/issues/risks/make decisions & inform stakeholders.

  11. Shared

    Escalate decisions and issues through implementation governance structure

  12. Shared

    Conduct executive briefings with leadership and oversight as needed

3.3 Lessons Learned

  • Include all migration activities and responsible parties in the IMS
  • Run weekly change control process to manage IMS updates and to understand downstream impacts/risks
  • Regularly update program plan and set recurring cadence for meeting on and reporting status
  • Use collaboration tools to support program-wide information sharing
  • Maintain a consolidated action item list for customer and provider

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • PMO Lead
  • PMO Team
  • Functional Lead
  • Technical Lead/Solution Architect

Provider

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • PMO Lead
  • PMO Team
  • Functional Lead
  • Technical Lead/Solution Architect

Inputs

Outputs

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