Federal Business Lifecycle - Mail Operations Management
Federal Business Lifecycles, functional areas, functions, and activities serve as the basis for a common understanding of what services agencies need and solutions should offer.
Functions: Breakdown of a functional area into categories of services provided to customers.
Activities: Within a function, processes that provide identifiable outputs/outcomes to customers are defined as activities.
Business Capabilities - Mail Operations Management
Business Capabilities are the outcome-based business needs mapped to Federal government authoritative references, forms, and data standards.
Business Use Cases - Mail Operations Management
A set of agency “stories” that document the key activities, inputs, outputs, and other LOB intersections to describe how the Federal government operates.
Standard Data Elements - Mail Operations Management
Identify the minimum data fields required to support the inputs and outputs noted in the use cases and capabilities.
Service Measures - Mail Operations Management
Define how the government measures successful delivery of outcomes based on timeliness, efficiency, and accuracy targets.