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M3 Playbook > Phase 3: Engagement > 3.5 Finalize Implementation Approach
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3.5 : Finalize Implementation Approach

Program Management
  1. Shared

    Draft Implementation Approach and Integrated Master Schedule based on requirements & timeline

  2. Provider

    Finalize Implementation Approach and release plan based on Business Readiness & Services Scope

  3. Customer

    Update Decommission Plan for system decommissioning post implemtation

  4. Customer

    Develop design of the retained organization

  5. Shared

    Develop Go/No-Go Criteria to assess go-live readiness across program, system, workforce & operations

  6. Shared

    Report updates in leadership / governance meetings and in Status Reports/Dashboards

3.5 Lessons Learned

  • Clearly communicate customer agency / provider roles before implementation using agreements, org charts, and RACI matrix
  • Understand service scope, SLAs, and cost structures in the agreements
  • Set metrics to track shared performance responsibilities
  • Apply an agile approach and consider phased implementation to achieve quick wins
  • Use Provider Agreement to outline Provider / Customer Agency roles, decision rights, key activities, and reporting
  • Build work breakdown structure (WBS) in the IMS to capture implementation scope; align schedule and critical path with resource planning and acquisition strategy

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • Functional Lead
  • Contracting Officer
  • Risk Manager
  • PMO Lead
  • PMO Team
  • Technical Lead/Solution Architect

Provider

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • Functional Lead
  • Contracting Officer
  • Risk Manager
  • PMO Lead
  • PMO Team
  • Technical Lead/Solution Architect

Inputs

Outputs

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