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M3 Playbook > Phase 0: Assessment > 0.2 Develop Project Business Case
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0.2 : Develop Project Business Case

Program Management
  1. Customer

    Conduct high-level Alternatives Analysis to gather initial information needed for Business Case

  2. Customer

    Populate Business Case with Activity 0.1 Outputs: Vision Statement, Scope of Services, Expected Benefits, High Level Timelines.

  3. Customer

    If seeking a marketplace solution in a designated area (FM, HR, Grants, Cyber), regularly engage QSMOs during Business Case development

  4. Customer

    Identify preliminary investment information based on the migration or modernization effort with criteria listed in the Project Business Case

  5. Customer

    Identify preliminary estimated life cycle cost for this investment

  6. Customer

    Identify preliminary activities that are performed to achieve the outcome of each project

  7. Customer

    Identify preliminary risks to each project’s success

  8. Customer

    Identify preliminary performance targets and results for evaluating operations.

  9. Customer

    Populate the Project Business Case with preliminary information

  10. Customer

    Internal Steering Committee review of Project Business Case

  11. Customer

    Populate the Investment Readiness Checklist

0.2 Lessons Learned

  • Use existing performance metric data to assist in identifying performance targets (e.g. previous Federal Benchmarking results, Customer Satisfaction Surveys, Shared Service Survey, etc.). Consider contacting ussm.m3@gsa.gov for assistance researching agency specific and government-wide results
  • Operational performance metrics should seek to answer more subjective questions in the specific areas of: Customer Satisfaction, Strategic and Business Results, Financial Performance, and Innovation
  • All projects should have a business case. However, the Major IT Business Case is not required where no major IT acquisition and no capital assets are being procured
  • Use the Investment Readiness Checklist throughout Phase 1 to verify that the correct information is included in the Project Business Case and pinpoint any missing information

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Executive Sponsor
  • Organizational Executives (CXOs)
  • Program Manager
  • PMO Lead, if on-boarded
  • Functional SME

Inputs

Outputs

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