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M3 Playbook > Phase 1: Readiness > 1.4 Establish Customer Risk Processes

1.4 Establish Customer Risk Processes

Program Management

Task Activities

  1. Customer

    Develop risk management processes and associated roles and responsibilities for identifying and mitigating risks in the Risk Management Plan

  2. Customer

    Develop and employ mitigation strategies continuously throughout Phase 1

  3. Customer

    Maintain and update Risks, Actions, Issues, and Decisions (RAID) Log with new risks, changes to existing risks, and status of risk management activities continuously at a minimum of every two weeks throughout Phase 1

  4. Customer

    Report on new risks/issues and ongoing risk/issue mitigation activities in governance meetings and Status Reports/Dashboards

  5. Customer

    Update Risk Management Plan as necessary

  6. Customer

    Document Action Items and Decisions in the RAID log

  7. Customer

    Perform Risk Assessment

  8. Customer

    Update the Project Business Case

  9. Customer

    Populate the Investment Readiness Checklist

1.4 Best Practices

  • Identify roles and responsibilities for risk management early on and establish a risk manager to coordinate all risk management activities throughout the program
  • Train migration team members on how to identify and document risk mitigation plans and how to escalate and communicate to leadership effectively

Stakeholders

Customer

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • Risk Manager
  • PMO Lead
  • PMO Team

Inputs

Outputs

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