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M3 Playbook > Phase 4: Migration > 4.13 Execute Workforce Transition and Prepare for Go-Live

4.13 Execute Workforce Transition and Prepare for Go-Live

Workforce, Organization, and Stakeholders

Task Activities

  1. Customer

    Develop and deliver messages based on the Communications Plan

  2. Customer

    Monitor feedback from stakeholders and adjust Communications Plan

  3. Customer

    Update Communications Plan based on labor relations meetings

  4. Customer

    Update Workforce Assessment to identify how the workforce may be impacted by the migration

  5. Customer

    Update Change Readiness Assessment to further understand stakeholder ability to adapt to change; update the Change Management Plan as necessary

  6. Shared

    Create an additional Targeted Cutover Communications Plan based on Go-Live schedule and activities

  7. Customer

    Update Communications Plan based on workforce transitions to the Target State Organization Design, if needed

  8. Customer

    Develop strategy for employee transition and notify staff of reorganization, if required

  9. Shared

    Develop and deliver messages based on the Targeted Cutover Communications Plan

4.13 Best Practices

  • Deliver communications to stakeholders directly before Go-Live regarding new systems, processes, and roles
  • Establish or maintain a PMO dedicated to continue to assess the impact of reorganization on the workforce

Stakeholders

Customer

  • Program Manager
  • Change Management Lead
  • Training Lead
  • Communications Lead
  • Functional Lead
  • Technical Lead/Solution Architect

Provider

  • Program Manager
  • Change Management Lead
  • Training Lead
  • Communications Lead
  • Functional Lead
  • Technical Lead/Solution Architect

Inputs

Outputs

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