4.13 : Execute Workforce Transition and Prepare for Go-Live
Objective
Execute against and expand upon Communications Plan to include targeted communications against the Cutover Plan.
View Lessons LearnedRecommended Best Practices
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Customer
Develop / deliver messaging based on Communications Plan
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Customer
Monitor feedback from stakeholders, adjust Communications Plan
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Customer
Update Communications based on workforce meetings
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Customer
Update Workforce Assessment to identify workforce impacts
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Customer
Use Change Readiness Assessment to evaluate how workforce is adapting; update as needed
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Shared
Update Targeted Cutover Communications based on Go-Live schedule/activities
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Customer
Update Communications based on workforce progress towards Target State Organization Design
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Customer
Establish strategy for employee transition, notify staff of reorganization, if required
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Shared
Develop / deliver messages based on the Targeted Cutover Communications Plan
4.13 Lessons Learned
- Deliver communications to stakeholders directly before Go-Live regarding new systems, processes, and roles
- Establish or maintain a PMO dedicated to continue to assess the impact of reorganization on the workforce
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Program Manager
- Change Management Lead
- Training Lead
- Communications Lead
- Functional Lead
- Technical Lead/Solution Architect
Provider
- Program Manager
- Change Management Lead
- Training Lead
- Communications Lead
- Functional Lead
- Technical Lead/Solution Architect
Inputs
- Communications Plan
- Change Management Plan
- Workforce Assessment
- Change Readiness Assessment
Outputs
- Communications Plan
- Targeted Cutover Communications Plan
- Workforce Assessment
- Change Readiness Assessment
- Change Management Plan
