M3 Playbook > Phase 3: Engagement > 3.2 Integrate Governance Structures
3.1 Integrate Program Management Office (PMO) Structures
3.3 Monitor and Control Program Execution
3.2 Integrate Governance Structures
Program Management
Objective
Develop an integrated governance structure that establishes program activity ownership and decision making authority for the customer and provider agencies throughout a migration.
View Best PracticesTask Activities
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Provider
Identify provider governance bodies that will participate in the migration effort
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Shared
Define integrated governance authority, roles, and responsibilities for oversight, management decision-making and risk/issue escalation
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Shared
Establish integrated governance meeting cadence and status reporting timelines for the remainder of the program
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Shared
Create integrated Governance Plan
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Shared
Begin executing against Governance Plan to guide Phase 3 activities
3.2 Best Practices
- Establish goals, timeframes, resources, and responsibilities clearly during the migration that has buy-in from senior management at the customer and provider agencies
- Develop an integrated governance model to make decisions in alignment with the objectives and goals of the program
- Obtain buy-in from internal customer and provider agencies early on to establish communication channels throughout the migration
- Encourage decisions to be made at the lowest possible level, while allowing elevation of important or contentious issues through the governance model
- Develop an integrated recurring meeting and status reporting cadence to help align customer and provider leadership on the status of ongoing activities and priorities
Stakeholders
Customer
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Provider
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Inputs
- Existing Governance Bodies and Processes within Customer and Provider Agencies
- Governance Plan
- Provider Agreement
