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Program Management

Task Activities

  1. Provider

    Identify provider governance bodies that will participate in the migration effort

  2. Shared

    Define integrated governance authority, roles, and responsibilities for oversight, management decision-making and risk/issue escalation

  3. Shared

    Establish integrated governance meeting cadence and status reporting timelines for the remainder of the program

  4. Shared

    Create integrated Governance Plan

  5. Shared

    Begin executing against Governance Plan to guide Phase 3 activities

3.2 Best Practices

  • Establish goals, timeframes, resources, and responsibilities clearly during the migration that has buy-in from senior management at the customer and provider agencies
  • Develop an integrated governance model to make decisions in alignment with the objectives and goals of the program
  • Obtain buy-in from internal customer and provider agencies early on to establish communication channels throughout the migration
  • Encourage decisions to be made at the lowest possible level, while allowing elevation of important or contentious issues through the governance model
  • Develop an integrated recurring meeting and status reporting cadence to help align customer and provider leadership on the status of ongoing activities and priorities



  • Executive Sponsor
  • Business Owner
  • Program Manager
  • PMO Lead
  • PMO Team


  • Executive Sponsor
  • Business Owner
  • Program Manager
  • PMO Lead
  • PMO Team


  • Existing Governance Bodies and Processes within Customer and Provider Agencies
  • Governance Plan
  • Provider Agreement


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