M3 Playbook > Phase 3: Engagement > 3.2 Integrate Governance Structures
3.1 Integrate Program Management Office Structures
3.3 Monitor and Control Program Execution
3.2 : Integrate Governance Structures
Program Management
Objective
Set-up joint customer agency / provider governance to agree on ownership and decision making authority.
View Lessons LearnedRecommended Best Practices
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Provider
Identify provider/customer decision-making structures participating in implementation
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Shared
Define roles, authority, and paths for oversight / decision-making / risk escalation
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Shared
Establish appropriate cadence for joint governance meetings and status reporting
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Shared
Create integrated Governance Plan
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Shared
Execute Governance Plan to guide Phase 3 activities
3.2 Lessons Learned
- Set clear goals, timelines, roles/responsibilities, and obtain senior-level buy-in for implementation
- Create a shared governance model aligned to program objectives
- Secure early agreement to establish open communication across customer agency and provider
- Promote decision-making at the lowest level with escalation paths for important / contentious issues
- Establish recurring meetings and reporting to align leadership on priorities and progress
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Provider
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Inputs
- Customer Agency and Provider Governance
- Governance Plan
- Provider Agreement
