M3 Playbook > Phase 4: Migration > 4.14 Execute Training for Go-Live
4.13 Execute Workforce Transition and Prepare for Go-Live
4.15 Execute Workforce Strategy
4.14 : Execute Training for Go-Live
Workforce, Organization, and Stakeholders
Objective
Develop and deliver training to the organization to prepare for Go-Live.
View Lessons LearnedRecommended Best Practices
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Customer
Update Training Plan to include training tailored to specific customer segments
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Shared
Design content & supporting materials, develop job-aids to support upskilling
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Shared
Plan logistics for training delivery, confirm training roles / responsibilities
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Shared
Deliver training
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Shared
Validate Training Evaluation form to include feedback
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Shared
Collect feedback, update materials & delivery methods as needed
4.14 Lessons Learned
- Consider developing webpages to share information for ease of access and frequent use by employees
- Provide training in a variety of formats to accommodate different learning styles of stakeholders
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Program Manager
- Training Lead
- Change Management Lead
- Communications Lead
Provider
- Program Manager
- Training Lead
- Change Management Lead
- Communications Lead
Inputs
Outputs
- Training Plan
- Training Materials
- Training Evaluations
