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Workforce, Organization, and Stakeholders
  1. Customer

    Update Training Plan to include training tailored to specific customer segments

  2. Shared

    Design content & supporting materials, develop job-aids to support upskilling

  3. Shared

    Plan logistics for training delivery, confirm training roles / responsibilities

  4. Shared

    Deliver training

  5. Shared

    Validate Training Evaluation form to include feedback

  6. Shared

    Collect feedback, update materials & delivery methods as needed

4.14 Lessons Learned

  • Consider developing webpages to share information for ease of access and frequent use by employees
  • Provide training in a variety of formats to accommodate different learning styles of stakeholders

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Program Manager
  • Training Lead
  • Change Management Lead
  • Communications Lead

Provider

  • Program Manager
  • Training Lead
  • Change Management Lead
  • Communications Lead

Inputs

Outputs

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