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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 3: Engagement
3.9 Execute Change Management Plan
3.8 Engage with Labor Relations
3.10 Develop a Training Plan
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Maintain and execute change management and communications plan based on feedback from previous phases; implement updates as appropriate.

Phase 3 GuidanceLegend - Customer, Provider, Shared
1. Develop and deliver messages based on the Communications Plan (C)
2. Monitor feedback from stakeholders and adjust Communications Plan (C)
3. Update Communications Plan based on labor relations meetings (C)
4. Conduct assessment to identify how the workforce may be impacted by the migration (C)
5. Update Readiness Assessment to further understand stakeholder ability to adapt to change (C)
6. Determine if provider needs to adjust staffing levels based on the requirements of the new customer and, if yes, develop staffing plan (P)
7. Report updates in governance meetings and Status Reports/Dashboards (S)

• Change Management Plan
• Communications Plan
• Baseline Readiness Assessment

• Change Management Plan
• Communications Plan
• Readiness Assessment
• Workforce Assessment
• Program Manager (C)
• Change Management Lead (C)
• Communications Lead (C)
• Workforce Lead (C)
• Functional Lead (C, P)

Best Practice
• Institute frequent communication sessions with stakeholders
• Align business process efforts to change management tasks to better communicate and coordinate process changes with the change management strategy components
• Create and deploy user surveys to monitor success of Organizational Change Management drives