M3 Framework | Unified Shared Services Management

Phase 1: Readiness

Objective:

Prepare the migrating organization by defining initial scope of services and customer governance for the modernization effort.

Phase 1 Playbook • Phase 1 Guidance • Phase 1 Tollgate

	1.1 Establish Initial Customer Program Management Office (PMO) Processes 1.2 Establish Customer Governance Structure and Processes 1.3 Establish Customer Risk Processes 1.4 Conduct Procurement Planning 1.5 Develop Lifecycle Cost in the Business Case 1.6 Define Benefits of the Program	1.7 Define Change Management Approach 1.8 Understand As-Is Workforce	1.9 Define As-Is and Initial Target State Systems Environments 1.10 Plan and Conduct Initial Data Quality Assessment	1.11 Develop Initial Target State Concept of Operations and Scope of Services 1.12 Review Standard Business Capabilities & Document Business Capabilities

Phase 1 Documentation:

The following documentation is developed during Phase 1 and is used to inform the Phase 1 Tollgate Review discussion. Agencies purchasing transaction processing services only will identify relevant activities and artifacts for their project using the M3 Services Tailoring Guide.

Artifact Samples:

For sample documentation from previous modernizations and migrations, please go to M3 Artifact Samples MAX Page.

Phase 1 Documentation
•HR/Staffing Plan • IV&V • Governance Charter • Life Cycle Cost Estimate (LCCE) • Master Schedule • Baseline and Target Performance Success Metrics • Business Capabilities • M3 Risk Assessment Tool • Program Charter • Program Management Plan M3 Services Tailoring Guide • Status Reports/Dashboard • Risk Management Plan • RAID Log • Procurement Plan	• Quality Assurance Surveillance Plan (QASP) • Requirements Management Plan • Stakeholder Analysis • Communications Plan • Migration and O&M training needs • As-Is Workforce Documentation • Change Readiness Assessment • As-Is Systems Environment • Target State Systems Environment • Data Governance Model • Data Cleansing Plan • Business Needs Workbook • Target State Concept of Operations

Information Contained in Tollgate Review Discussion
Phase 1 Tollgate Review 1. M3 Risk Assessment Tool 2. Initial Master Schedule Overview 3. LCCE 4. HR/Staffing Plan 5. Procurement Approach 6. IV&V 7. Program Governance Model 8. Scope of Services Overview	9. Business Capabilities 10. Change Management and Communications Approach 11. Data Management/Data Quality Approach 12. Baseline and Target Performance Success Metrics 13. Top Risks

Exit Criteria (to Move to Phase 2)
✓PMO and Governance Structure Defined ✓Resources On Boarded ✓Mitigation Plans in Place for Major Risks/Issues ✓Initial Master Schedule Defined ✓LCCE Developed ✓Procurement Approach Defined	✓Change Management Strategies Defined ✓Data Quality Assessed ✓Risks and Issues Management Defined ✓Business Capabilities Defined ✓Performance and Success Metrics Defined

Phase 1 Guidance