M3 Playbook > Phase 1: Readiness
Phase 1: Readiness
Objective
Prepare the migrating organization by defining initial scope of services and customer governance for the modernization effort.
Key Tasks
Program Management
1.1
Conduct a Business Readiness Assessment
Responsible Party
customerInputs
- Project Business Case
- Vision Statement
Outputs
1.2
Establish Initial Customer Program Management Office (PMO) Processes
Responsible Party
customerInputs
- Project Business Case
- Vision Statement
Outputs
- Program Charter
- Resource Management Plan
- Program Management Plan
- Initial Master Schedule
- Independent Verification & Validation (IV&V) Plan
- Status Reports/Dashboards
1.3
Establish Customer Governance Structure and Processes
Responsible Party
customerInputs
- Project Business Case
- Program Management Plan
- Existing Governance Bodies within Customer Organization
Outputs
1.4
Establish Customer Risk Processes
Responsible Party
customerInputs
- Program Charter
- Governance Plan
- Program Management Plan
- Initial Master Schedule
- Project Business Case
Outputs
1.5
Develop Life Cycle Cost in the Business Case
Responsible Party
customerInputs
- Project Business Case
- Scope of Services
Outputs
- Life Cycle Cost Estimate (LCCE)
- Status Reports/Dashboards
1.6
Define Target Performance Metrics
Responsible Party
customerInputs
- Organization Strategic Goals and Objectives
- Government-wide Shared Services Strategic Goals and Objectives
- Project Business Case
Outputs
Workforce, Organization, and Stakeholders
1.7
Define Change Management Approach
Responsible Party
customerInputs
- Vision Statement
- Project Business Case
- Current Organization Structure
- Position Descriptions
Outputs
- As-Is Workforce Documentation
- Current Organization Structure
- Initial Change Readiness Assessment
- Change Management Plan
- Workforce Assessment
- Status Reports/Dashboards
1.8
Define Stakeholders and Develop Communications Plan
Responsible Party
customerInputs
- As-Is Workforce Documentation
- Current Organization Structure
- Change Readiness Assessment
- Change Management Plan
- Project Business Case
Outputs
- Stakeholder Analysis
- Communications Plan
- Migration and O&M training needs
Technology
1.9
Define As-Is and Initial Target State Systems Environments
Responsible Party
customerInputs
- Vision Statement
- Project Business Case
- Existing Enterprise Architecture Documents & System Specifications
Outputs
- As-Is Systems Environment
- Target State Systems Environment
- Target State Concept of Operations
1.10
Plan and Conduct Initial Data Quality Assessment
Responsible Party
customerInputs
- Existing System Data Dictionaries
- Existing Data Quality Assessments
- Functional Specifications
- Project Business Case
Outputs
- Data Governance Model
- Data Cleansing Plan
- Status Reports/Dashboards
Process and Service Delivery
1.11
Develop Initial Target State Concept of Operations and Scope of Services
Responsible Party
customerInputs
- Vision Statement
- Project Business Case
- As-Is Business Process Documentation
- As-Is Systems Environment
- Target State Systems Environment
- Migration and O&M Training needs
- Business Needs Workbook
Outputs
- Target State Concept of Operations
- Scope of Services updated in Business Needs Workbook
- Status Reports/Dashboards
1.12
Review Standard Business Capabilities and Document Initial Business Capabilities
Responsible Party
customerInputs
- Vision Statement
- Target State Concept of Operations
- Target State Systems Environment
- Government-wide Standards Defined through FIBF
- Project Business Case
- Business Needs Workbook
- As-Is Systems Environment
Outputs
- Requirements Management Plan
- Business Needs Workbook
- Business Capabilities
- Status Reports/Dashboard
1.13
Conduct Market Research and Analysis
Responsible Party
customerInputs
- Requirements Management Plan
- Business Needs Workbook
- Business Capabilities
- Business Readiness Assessment
- Project Business Case
Outputs
1.14
Develop Acquisition Strategy
Responsible Party
customerInputs
- Program Charter
- Governance Plan
- Program Management Plan
- Life Cycle Cost Estimate (LCCE)
- Project Business Case
Outputs
- Acquisition Strategy
- Quality Assurance Surveillance Plan (QASP)
- Status Reports/Dashboards
- Investment Readiness Checklist
- Completed Project Business Case
Exit Criteria (to move into Phase 2)
- Acquisition Strategy
- Baseline and Target Performance Success Metrics Defined; Aligned with Performance Framework
- Change Management Strategies Defined
- Completed Business Readiness Assessment
- Completed Project Business Case
- Confirmed Alignment of Business Capabilities against FIBF
- Data Quality Assessed
- Initial Master Schedule Defined
- Initial QSMO Marketplace Research Conducted
- Investment Readiness Checklist
- LCCE Developed
- Mitigation Plans in Place for Major Risks/Issues
- PMO and Governance Structure Defined
- Resources On-Boarded
- Risks and Issues Management Defined
Phase 1 Examples:
M3 Examples MAX PagePhase 1 Documentation
The following documentation is developed throughout Phase 1 and is used to inform the Phase 1 Progress Review discussion: the M3 Services Tailoring Guide for transaction services, Investment Readiness Checklist, Business Readiness Assessment, and Project Business Case.
- Acquisition Strategy
- As-Is Systems Environment
- As-Is Workforce Documentation
- Baseline and Target Performance Success Metrics
- Business Capabilities
- Business Needs Workbook
- Business Readiness Assessment
- Change Management Plan
- Change Readiness Assessment
- Communications Plan
- Data Cleansing Plan
- Data Governance Model
- Governance Plan
- Independent Verification & Validation (IV&V) Plan
- Initial Master Schedule
- Investment Readiness Checklist
- Life Cycle Cost Estimate (LCCE)
- M3 Risk Assessment Tool
- Migration and O&M training needs
- Program Charter
- Program Management Plan
- Project Business Case
- Quality Assurance Surveillance Plan (QASP)
- Requirements Management Plan
- Resource Management Plan
- Risk Management Plan
- Risks, Actions, Issues, and Decisions (RAID) Log
- Stakeholder Analysis
- Status Reports/Dashboard
- Target State Concept of Operations
- Target State Systems Environment
- Workforce Assessment