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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 1: Readiness
1.7 Define Change Management Approach
1.6 Define Benefits of the Program
1.8 Understand As-Is Workforce
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective:   Assess stakeholders impacted and their readiness for change to inform the change management approach.

Phase 1 GuidanceLegend - Customer, Provider, Shared
1. Conduct stakeholder analysis to identify all stakeholders that will potentially be affected (C)
2. Develop an initial Communications Plan including audience, purpose, delivery methods, and timeline considerations (C)
3. Document migration and Operations and Maintenance (O&M) training needs to inform the Target State Concept of Operations (CONOPS) and Initial Scope of Services (C)
4. Create a feedback mechanism to collect input from stakeholders throughout the program (C)

• Vision
• Business Case
• Current Organization Structure

• Stakeholder Analysis
• Communications Plan
• Migration and O&M training needs
• PMO Team (C)
• Change Management Lead (C)
• Communications Lead (C)

Best Practice
• Include Communications Lead early in the process and consider Communications Lead’s roles throughout the entire process
• Communicate the value and benefits of migration and business process changes to the larger workforce after the business case and throughout the implementation