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Workforce, Organization, and Stakeholders
  1. Customer

    Assess workforce, identifying as-is organization structure, skills, capabilities, and workload

  2. Customer

    Validate As-is Workforce and Workload Documentation with customer organization managers

  3. Customer

    Conduct an initial Change Readiness Assessment

  4. Customer

    Based on initial assessment of change readiness, identify relevant strategy to guide agency to target end-state

  5. Customer

    Report updates in leadership meetings and Reports/Dashboards; inform stakeholders

  6. Customer

    Update the Project Business Case

  7. Customer

    Populate the Investment Readiness Checklist

1.7 Lessons Learned

  • Verify organizational structures with records maintained by first-level managers and the customer Human Capital office
  • Regularly conduct Change Readiness Assessments to gauge stakeholder engagement and response, expecting readiness scores to improve as leadership effectively guides the change process
  • Apply established change management methodologies tailored to organizational needs (e.g., Prosci, Prosci’s ADKAR Change Model, Kotter, Lewin’s Change Model)
  • Drive organizational change from resistance to acceptance, guided by the Change Curve.
  • Top level leadership commitment and active support for the effort drives the most impact when implementing any change

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Business Owner
  • PMO Team
  • Change Management Lead
  • Workforce Lead

Inputs

  • Vision Statement
  • Project Business Case
  • Current Organization Structure
  • Position Descriptions

Outputs

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