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M3 Playbook > Phase 3: Engagement > 3.14 Finalize Target State Concept of Operations

3.14 Finalize Target State Concept of Operations

Process and Service Delivery

Task Activities

  1. Shared

    Review Provider Agreement to determine in scope processes and target state requirements

  2. Shared

    Review and agree upon where the business processes and services should be performed in the future (e.g., internally versus with provider) based on the requirements and requirements fit-gap analysis

  3. Shared

    Update the Initial Concept of Operations (CONOPS)

  4. Shared

    Validate updated CONOPS with stakeholders

  5. Shared

    Define roles and responsibilities for Operations and Maintenance (O&M) (e.g., systems maintenance, incident identification, change control and release management, service level agreement reviews, and governance)

  6. Shared

    Finalize Target State CONOPS based on processes to be migrated to the provider and the designed retained organization

  7. Shared

    Report updates in governance meetings and Status Reports/Dashboards, informing QSMOs as necessary

3.14 Best Practices

Stakeholders

Customer

  • Business Owner
  • Program Manager
  • Functional Lead
  • Technical Lead/Solution Architect
  • Technical SME
  • Functional SME

Provider

  • Business Owner
  • Program Manager
  • Functional Lead
  • Technical Lead/Solution Architect
  • Technical SME
  • Functional SME

Inputs

Outputs