M3 Playbook > Phase 5: Operations > 5.1 Review Performance Against Expected Benefits
5.2 Collect Lessons Learned
5.1 Review Performance Against Expected Benefits
Program Management
Objective
Evaluate and measure the migration’s performance and success to determine if objectives were achieved.
View Best PracticesTask Activities
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Shared
Receive all final deliverables/milestones to determine program completion
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Shared
Evaluate schedule, scope, and cost of the migration against baseline metrics including performance against relevant metrics
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Shared
Collect data and evaluate Success Metrics
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Shared
Document the results of the program management success metrics and present results to key stakeholders
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Shared
Collect and archive your cost actuals
5.1 Best Practices
- Set defined performance and success metrics (including baselines and targets) at the beginning of the program to be able to measure and communicate the benefits intended and ultimately achieved
- Measure performance against key performance indicators (KPIs) set in Phase 1, internal and external standards including benchmarks.gsa.gov, and the Federal Integrated Business Framework (FIBF) Performance Management Framework
- Correctly set expectations of performance noting that while savings often are realized from shared support arrangements, the efficiencies do not appear immediately and in the short-run may appear to be more costly during the stabilization period
Stakeholders
Customer
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Provider
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Inputs
- Program Charter
- Program Management Plan
- Integrated Master Schedule (IMS)
- Success Metrics
- Service Level Agreements (SLAs)
Outputs
- Final Report on Success Metrics
