M3 Playbook > Phase 5: Operations > 5.1 Review Performance Against Expected Benefits
5.2 Collect Lessons Learned
5.1 : Review Performance Against Expected Benefits
Program Management
Objective
Evaluate implementation performance to determine if objectives were achieved.
View Lessons LearnedRecommended Best Practices
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Shared
Receive all final deliverables/milestones to determine program completion
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Shared
Evaluate implementation schedule/scope/cost and performance against baseline metrics
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Shared
Collect data and evaluate agreed to Success Metrics
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Shared
Document results of success metrics and present to key stakeholders
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Shared
Collect and archive cost actuals
5.1 Lessons Learned
- Set defined performance and success metrics (including baselines and targets) at the beginning of the program to be able to measure and communicate the benefits intended and ultimately achieved
- Measure performance against key performance indicators (KPIs) set in Phase 1, internal and external standards including benchmarks.gsa.gov, and the Federal Integrated Business Framework (FIBF) Performance Management Framework
- Correctly set expectations of performance noting that while savings often are realized from shared support arrangements, the efficiencies do not appear immediately and in the short-run may appear to be more costly during the stabilization period
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Provider
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
Inputs
- Program Charter
- Program Management Plan
- Integrated Master Schedule (IMS)
- Success Metrics
- Service Level Agreements
Outputs
- Final Report on Success Metrics
