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M3 Playbook > Phase 5: Operations > 5.1 Review Performance Against Expected Benefits

5.1 Review Performance Against Expected Benefits

Program Management

Task Activities

  1. Shared

    Receive all final deliverables/milestones to determine program completion

  2. Shared

    Evaluate schedule, scope, and cost of the migration against baseline metrics including performance against relevant metrics

  3. Shared

    Collect data and evaluate Success Metrics

  4. Shared

    Document the results of the program management success metrics and present results to key stakeholders

  5. Shared

    Collect and archive your cost actuals

5.1 Best Practices

  • Set defined performance and success metrics (including baselines and targets) at the beginning of the program to be able to measure and communicate the benefits intended and ultimately achieved
  • Measure performance against key performance indicators (KPIs) set in Phase 1, internal and external standards including benchmarks.gsa.gov, and the Federal Integrated Business Framework (FIBF) Performance Management Framework
  • Correctly set expectations of performance noting that while savings often are realized from shared support arrangements, the efficiencies do not appear immediately and in the short-run may appear to be more costly during the stabilization period

Stakeholders

Customer

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • PMO Lead
  • PMO Team

Provider

  • Executive Sponsor
  • Business Owner
  • Program Manager
  • PMO Lead
  • PMO Team

Inputs

Outputs

  • Final Report on Success Metrics