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M3 Playbook > Phase 4: Migration > 4.5 Design Target State Organization
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4.5 : Design Target State Organization

Workforce, Organization, and Stakeholders
  1. Customer

    Review Target State Concept of Operations (CONOPS) and Target State Process Flows

  2. Customer

    Align customer organizations to Target State Process Flows

  3. Customer

    Define roles and responsibilities including position descriptions and job duties

  4. Customer

    Map staff to positions

  5. Customer

    Continue to assess impact of reorganization on workforce and update Workforce Assessment

  6. Customer

    Establish a Workforce Transition Strategy

  7. Provider

    Evaluate provider organization workforce based on customer needs to determine impacts.

4.5 Lessons Learned

  • Confirm the accuracy of the organizational structures based on the records maintained by first level managers versus the customer human capital office

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Program Manager
  • Change Management Lead
  • Training Lead
  • Communications Lead

Provider

  • Program Manager
  • Change Management Lead
  • Training Lead
  • Communications Lead

Inputs

Outputs

  • Target State Organization Design
  • Workforce Assessment
  • Workforce Transition Strategy
  • Target State Process Flows

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