M3 Playbook > Phase 4: Migration 4.5 Assess Readiness for Go-Live 4.4 Prepare O&M Scope of Services and Contracts

4.6 Update LCCE for O&M

Objective:

Monitor program performance and measure against Go-Live criteria to assess the program’s readiness for Go-Live.

Phase 4 Guidance

Activities

1. Finalize Go/No-Go Criteria, which may include program readiness, system readiness, workforce readiness, and operational readiness (S) 2. Identify deliverables/milestones required to demonstrate a successful migration (S) 3. Develop Contingency Plan to prepare in case a No-Go decision is made or solution needs to be rolled back to existing environment (S) 4. Perform Go/No-GoAssessment using criteria and develop Go/No-Go Assessment Report and preliminary decision 30 – 60 days prior to Go-Live (S) 5. Present Go/No-Go Assessment to customer and provider leadership, USSM, and Service Area Lead to review decision and finalize (S) 6. Document results of Go/No-Go decision, including mitigation steps for risks for deploying the solution or executing the Contingency Plan (S) 7. If Go decision is made, begin executing Cutover Plan and monitor activities towards deployment (S) 8. If No-Go decision is made, execute Contingency Plan procedures (S)

Inputs • Go/No-Go Assessment Criteria • Status Reports/Dashboards • Integrated Master Schedule (IMS) • Program Management Plan • Risks, Actions, Issues, and Decisions (RAID) Log • Cutover Plan Outputs • Contingency Plan • Go/No-Go Readiness Criteria • Go/No-Go Assessment Report

Stakeholders • Executive Sponsor (C, P) • Business Owner (C, P) • Program Manager (C, P) • PMO Lead (C, P) • PMO Team (C, P) • Functional Lead (C, P) • Technical Lead/Solution Architect (C, P)

Best Practice

• Define Go/No-Go Assessment Criteria upfront and define measurable criteria to make decisions