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Quality Service Management Offices (QSMOs)

The Office of Management and Budget has designated Quality Service Management Offices for Cybersecurity Services, Core Financial Management, Grants Management, Compensation Management, Work Schedule and Leave Management services.

Designation details ❯

Improve

service delivery and performance

Enhance

customer satisfaction

Create

high value work

Who are the QSMOs?

OMB is designating specific agencies to stand up QSMOs for select mission support functions. Designated QSMOs serve as governmentwide storefronts, offering multiple solutions for technology and services in their functional area. QSMO offerings are based on the QSMO long-term designation criteria and the shared services strategy established in OMB Memorandum 19-16. Future QSMO designations will continue to be issued by OMB in consultation with the Shared Services Governance Board; official designation remains contingent upon the development and approval of a 5-Year Plan and its alignment with QSMO long-term designation criteria.


Press Releases

1/11/2021 - HHS to Lead Federal Grants Management Innovations and Efficiencies

6/30/2020 - OMB designates Treasury as Financial Management Quality Service Management Office

6/29/2020 - Administration Announces Two New QSMO: Treasury and GSA

Formally Designated
Cybersecurity Services

QSMO Agency: DHS CISA

Services: Security Operations Center standardization, Vulnerability Management standardization, and DNS Resolver service

Website: cisa.gov/cyber-qsmo

Contact: QSMO@hq.dhs.gov

Formally Designated
Core Financial Management

QSMO Agency: Treasury

Services: Accounts Payable, Accounts Receivable, General Ledger, Reporting

Website: fiscal.treasury.gov/fmqsmo/

Contact: FMQSMO@Fiscal.Treasury.Gov

Formally Designated
Grants Management

QSMO Agency: HHS

Services: Grant Program Administration and Oversight, Management of Grant Pre-Award, Award, Post-Award & Closeout, Grant Recipient Oversight (initial focus may be a Single Audit Solution)

Website: hhs.gov/about/agencies/asfr/grants-management-quality-services-management-office/index.html

Contact: GrantsQSMO@hhs.gov

Formally Designated
Civilian HR Transaction Services

QSMO Agency: GSA

Services: Compensation Management, Work Schedule and Leave Management Services

Website: gsa.gov/shared-services/newpay

Contact: QSMO_Info@gsa.gov

Pre-designated
Cybersecurity Services

QSMO Agency: DHS CISA

Services: Network Defense, Incident Management, Threat Intelligence, Enterprise Intrusion, Detection/Prevention, Cyber Supply Chain Risk Management, Hardware/Software Asset Management, Digital Identity and Access Management, Data Protection, Mobile Security Services

Website: cisa.gov/cyber-qsmo

Contact: QSMO@hq.dhs.gov

Pre-designated
Civilian HR Transaction Services

QSMO Agency: GSA

Services: Talent Acquisition, Talent Development, Employee Performance Management, Benefits Management

Contact: QSMO_Info@gsa.gov

QSMOs offer modern technology and transaction processing solutions to drive scale, standardization and efficiency.

Housed in federal agencies with the mission and expertise to deliver standard capabilities for other agencies, QSMOs:

  • Offer and manage a marketplace of solutions for common technology, services, or fully managed services to respond to agency needs;
  • Guide and govern the long-term sustainability of the services and solutions marketplace;
  • Institute a customer engagement and feedback model that allows for continuous improvement and performance management of solutions; and
  • Drive the implementation to standards established through the collaborative governance process that produce efficiencies in process and scale.

How Will Agencies get Support from the QSMO?

Support from QSMO

Legacy Designated Providers

Memo 19-16 directs legacy designated providers to propose a joint business case with the QSMO to accept any new customers, expand services to existing customers, or make investments in technology or services for these functions.

Functional Area Legacy Designated Providers Pre/Designated QSMO
Civilian HR Transaction Services
  • Defense Accounting and Financial Service (Department of Defense)
  • Interior Business Center (Department of Interior)
  • Administrative Resource Center and Treasury Shared Service Center (Department of Treasury)
  • National Finance Center (Department of Agriculture)
General Services Administration
Core Financial Management
  • Interior Business Center (Department of Interior)
  • Financial Management Services (Department of Agriculture)
  • Enterprise Services Center (Department of Transportation)
  • Administrative Resource Center (Department of Treasury)
Department of Treasury
Grants Management N/A Department of Health and Human Services
Cybersecurity Services N/A Department of Homeland Security
Agencies listed were previously designated by either OMB or an e-gov Managing Partner