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Quality Service Management Offices (QSMOs)

The Office of Management and Budget designated Quality Service Management Offices in Cybersecurity Services, Core Financial Management, and Grants Management

Designation details ❯


service delivery and performance


customer satisfaction


high value work

Who are the QSMOs?

OMB is designating specific agencies to stand up QSMOs for select mission support functions. Designated QSMOs serve as governmentwide storefronts, offering multiple solutions for technology and services in their functional area. QSMO offerings are based on the QSMO long-term designation criteria and the shared services strategy established in OMB Memorandum 19-16. Future QSMO designations will continue to be issued by OMB in consultation with the Shared Services Governance Board; official designation remains contingent upon the development and approval of a 5-Year Plan and its alignment with QSMO long-term designation criteria.

Press Releases

1/11/2021 - HHS to Lead Federal Grants Management Innovations and Efficiencies

6/30/2020 - OMB designates Treasury as Financial Management Quality Service Management Office

6/29/2020 - Administration Announces Two New QSMO: Treasury and GSA

Formally Designated
Cybersecurity Services


Services: Security Operations Center standardization, Vulnerability Management standardization, and DNS Resolver service



Formally Designated
Core Financial Management

QSMO Agency: Treasury

Services: Accounts Payable, Accounts Receivable, General Ledger, Reporting


Contact: FMQSMO@Fiscal.Treasury.Gov

Formally Designated
Grants Management

QSMO Agency: HHS

Services: Grant Program Administration and Oversight, Management of Grant Pre-Award, Award, Post-Award & Closeout, Grant Recipient Oversight (initial focus may be a Single Audit Solution)




Cybersecurity Services


Services: Network Defense, Incident Management, Threat Intelligence, Enterprise Intrusion, Detection/Prevention, Cyber Supply Chain Risk Management, Hardware/Software Asset Management, Digital Identity and Access Management, Data Protection, Mobile Security Services



Civilian HR Transaction Services

QSMO Agency: OPM

Services: Talent Acquisition, Talent Development, Employee Performance Management, Benefits Management, Compensation Management, Work Schedule, Leave Management


QSMOs offer modern technology and transaction processing solutions to drive scale, standardization and efficiency.

Housed in federal agencies with the mission and expertise to deliver standard capabilities for other agencies, QSMOs:

  • Offer and manage a marketplace of solutions for common technology, services, or fully managed services to respond to agency needs;
  • Guide and govern the long-term sustainability of the services and solutions marketplace;
  • Institute a customer engagement and feedback model that allows for continuous improvement and performance management of solutions; and
  • Drive the implementation to standards established through the collaborative governance process that produce efficiencies in process and scale.

How Will Agencies get Support from the QSMO?

Support from QSMO

QSMOs and The Trail to Mission Success

An official website of the General Services Administration

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