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Technology

Based on the Requirements Fit-Gap Analysis and finalized Target State Systems Environment, develop the Implementation Plan, including the approach for technical components:

  1. Shared

    Agree to reporting and associated strategies including Business Intelligence approach and tools

  2. Shared

    Agree to Interface Strategy

  3. Shared

    Agree to Enhancement Strategy

  4. Customer

    Agree to a Decommission Plan for legacy system decommissioning post migration

  5. Shared

    Document development controls

  6. Shared

    Document configuration and workflow strategy

  7. Shared

    Agree to Configuration Management Plan and change request process

  8. Shared

    Document Continuity of Operations (CooP) and Disaster Recovery Plan

  9. Shared

    Agree to Test Plan

  10. Shared

    Report updates in governance meetings and Status Reports/Dashboards

3.12 Lessons Learned

  • Analyze early to identify which existing reports are still in use and must be included in requirements
  • Minimize customizations; use low-code/no-code and configuration approaches to simplify maintenance and upgrades
  • Use Test Plan to define testing strategy, scope, schedule, roles/stakeholders, required resources, and training approach.
  • Establish an approach to train testers, define test items, and data requirements for testing.

Stakeholders

Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.

Customer

  • Program Manager
  • Business Owner
  • Functional Lead
  • Technical Lead/Solution Architect
  • Interface Lead
  • Data Conversion Lead
  • Functional SME
  • Technical SME
  • Change Management Lead
  • PMO Lead

Provider

  • Program Manager
  • Business Owner
  • Functional Lead
  • Technical Lead/Solution Architect
  • Interface Lead
  • Data Conversion Lead
  • Functional SME
  • Technical SME
  • Change Management Lead
  • PMO Lead

Inputs

Outputs

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