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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 2: Selection
2.6 Develop Change Management Plan
2.5 Design Labor Relations Outreach
2.7 Conduct Initial Data Cleansing Activities
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Develop change management activities and deliver communications to engage stakeholders prior to the migration.

Phase 2 GuidanceResponsible Party - Customer, Provider, Shared
1. Create an initial Change Management Plan that includes a workforce planning approach, Communications Plan, Labor Relations Strategy and training needs (C)
2. Develop and deliver messages based on the Communications Plan (C)
3. Monitor feedback from stakeholders and adjust Communications Plan (C)
4. Update Communications Plan based on labor relations meetings (C)
5. Conduct Readiness Assessment (C)
6. Report updates in governance meetings and Status Reports/Dashboards (C)

• Communications Plan
• Stakeholder Feedback
• Labor Relations Activities

• Change Management Plan
• Communications Plan
• Baseline Readiness Assessment
• Business Owner (C)
• Program Manager (C)
• Change Management Lead (C)
• Communications Lead (C)

Best Practice
• Communicate the value/benefits of migrations and business process changes to the larger workforce throughout the program
• Identify and describe the people, groups, departments, organizations, business processes, programs, and information technology (IT) systems/infrastructure that will serve as barriers to the change. Describe the ways in which these things will be a barrier to change
• Include barriers and understand key stakeholders and how they will react to the migration in the key messages
• Ensure all major stakeholders understand and buy in to the shared vision defined in Phase 0, and understand the role they play in the success of the initiative as outlined in the Major IT Business Case. The shared vision and roles stakeholders play should be reflected in the organization’s Strategic Plan and personnel performance appraisals.