M3 Playbook > Phase 2: Selection > 2.6 Solidify Change Management Plan
2.5 Design Workforce Outreach
2.7 Conduct Initial Data Cleansing Activities
2.6 : Solidify Change Management Plan
Workforce, Organization, and Stakeholders
Objective
Update Plan for Change Management and deliver communications to engage stakeholders prior to the implementation.
View Lessons LearnedRecommended Best Practices
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Customer
Assess change readiness (if necessary), finalize Change Management Plan; include strategies / timeline
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Customer
Update Communications and Plan based on workforce meetings
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Customer
Deliver messaging based on the Communications Plan
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Customer
Monitor feedback from stakeholders and adjust Communications Plan
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Customer
Report updates in leadership meetings and Reports/Dashboards, inform stakeholders
2.6 Lessons Learned
- Communicate the value of migration and process changes across the workforce
- Identify key change barriers (people, groups, systems) and how they may resist
- Address barriers and stakeholder reactions in core messaging
- Ensure major stakeholders align with the shared vision from Phase 0 and understand their role in success
- The shared vision and roles stakeholders play should be reflected in the organization's Strategic Plan and personnel performance plans and appraisals
Stakeholders
Recommended stakeholders, inputs, & outputs may vary by implementation; however, agencies that contributed to this Playbook reported these factors as increasing the likelihood of success.Customer
- Business Owner
- Program Manager
- Change Management Lead
- Communications Lead
Inputs
- Workforce Strategy
- Change Readiness Assessment
- Change Management Plan
- Communications Plan
Outputs
- Change Readiness Assessment
- Change Management Plan
- Communications Plan
- Status Reports/Dashboards
