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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 1: Readiness
1.11 Develop Initial Target State Concept of Operations and Scope of Services
1.10 Plan and Conduct Initial Data Quality Assessment
1.12 Review Standard Business Capabilities & Document Initial Business Capabilities
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective:   Define which processes and service layers are desired to be migrated to the provider versus retained to understand the Target State Concept of Operations and identify initial performance requirements.

Phase 1 GuidanceLegend - Customer, Provider, Shared
 Activities
1. Review Vision (C)
2. Understand the as-is operating model including people, process, organization, and systems (C)
3. Validate and update as-is operating model with stakeholders (C)
4. Validate the scope of service for Operations and Maintenance (O&M) and Migration (C):
  1. O&M type of support (e.g. seeking transaction processing, system only, or full services)
  2. Additional O&M support services (e.g. help desk, business intelligence, training, surge support)
  3. Migration support services (e.g. training, data conversion, data clean-up)
 5. Identify major processes that will be performed in the new solution, how users will interact with the solution, the future state operating model (which processes will be performed where in the future), and how the solution will be supported during O&M (C)
6. Define the Target State Concept of Operations for retained and modernized/migrated systems and processes, which includes the Target State Systems Environment (C)
7. Report updates in governance meetings and Status Report/Dashboards (C)

Inputs
• Vision
• Business Case
• As-Is Business Process Documentation
• As-Is Systems Environment
• Target State Systems Environment
• Migration and O&M Training needs

Outputs
• Target State Concept of Operations
• Scope of Services updated in Business Needs Workbook
Stakeholders
• Business Owner (C)
• Executive Sponsor (C)
• Business Owner (C)
• Program Manager (C)
• Functional Lead (C)
• Functional SME (C)
• PMO Lead (C)
• PMO Team (C)

Best Practice
• Understand which processes should be retained versus migrated
• Understand which processes will have to change due to the migration to a shared environment