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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 1: Readiness
1.6 Define Benefits of the Program
1.5 Develop Lifecycle Cost in the Business Case
1.7 Define Change Management Approach
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective:   Define expected benefits of the program based on the strategic objectives of the organization.

Phase 1 GuidanceLegend - Customer, Provider, Shared
1. Understand strategic drivers based on the objectives of the program (C)
2. Identify and document metrics to measure outcomes of the program against strategic drivers (C)
3. Set baselines for current state performance metrics and define success targets expected to be achieved after completion of the program (C)
4. Develop reporting mechanism and timeline to report on metrics after migration Go-Live (C)

• Organization Strategic Goals and Objectives
• Target State Concept of Operations

• Baseline Performance and Success Metrics
• Target Performance and Success Metrics
• Business Owner (C)
• Executive Sponsor (C)
• Program Manager (C)
• PMO Lead (C)
• PMO Team, if on boarded (C)

Best Practice
• Set defined performance and success metrics (including baselines and targets) at the beginning of the program to be able to measure and communicate the benefits intended, and ultimately achieved, by the program Benchmark Key Performance Indicators (KPIs) against internal and external standards
• Benchmark Key Performance Indicators (KPIs) against internal and external standards and use existing performance metric data to assist in identifying performance targets (i.e. previous Federal Benchmarking results, Customer Satisfaction Surveys, etc.). Consider contacting for assistance researching agency specific and government-wide results
• In most cases greater efficiencies are achieved, but short-term cost reductions are not. With the introduction of greater amounts of IT support however, substantial savings are realized in the longer term