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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
M3 Playbook > Phase 4: Migration
4.4 Prepare O&M Scope of Services and Contracts
4.3 Develop Integrated O&M Governance
4.5 Assess Readiness for Go-Live
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Selection Phase 3: Engagement Phase 4: Migration Phase 5: Operations
Objective: Develop Operations and Maintenance (O&M) scope of services, contract terms and conditions, and Service Level Agreements (SLAs) and gain agreement to have support in place post-deployment.

Phase 4 GuidanceLegend - Customer, Provider, Shared
1. Sign IAA for Phase 4 migration activities, if Federal provider selected (S)
2. Update Procurement Plans for the migration based on scope of services and migration timeline (S)
3. Manage procurement life cycle and contract performance against Procurement Plan for Phase 4 program support services (C)
4. Report changes to Procurement Plans in governance meetings and Status Reports/Dashboards (S)
5. Draft O&M IAA/Contract, including SLAs and costs, based on the scope of services expected for Phase 5 and continued O&M activities (P)
6. Negotiate terms and conditions of IAA/Contract for O&M including scope of services, SLAs, and cost structure (S)
7. Sign IAA/Contract for O&M (S)
8. Report updates in governance meetings and Status Reports/Dashboards (S)

• Scope of Services

• O&M Contract or IAA
• Executive Sponsor (C, P)
• Business Owner (C, P)
• Program Manager (C, P)
• PMO Lead (C, P)
• PMO Team (C, P)

Best Practice
• Understand the IAA services, SLAs, and cost structures and develop relevant metrics to be able to monitor provider performance