4.4 Design Target State Processes
Objective
Design the Target State Process Maps, activities, decision points, interrelationships, and systems interactions.
View Best PracticesTask Activities
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Shared
Finalize list of in-scope processes for migration and identify which processes will undergo reengineering
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Shared
Validate and update the Business Process Reengineering Strategy
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Shared
Validate and update process decomposition for in-scope processes based on Service Area functions and activities
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Shared
Develop Target State Process Maps for in-scope processes, considering internal control, segregation of duties, technology, handoffs, workloads, and manual workarounds
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Shared
Review, validate, and update processes with stakeholders
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Shared
Update and develop Standard Operating Procedures (SOPs) and develop Desk Guides/User Guide for customer and provider processes
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Shared
Update/validate SLAs (as applicable) to ensure process steps are met that allow customers to meet agreed upon SLAs with provider
4.4 Best Practices
- Establish a standardized and common process decomposition to have consistency in terminology using guidance from the applicable Service Area
- Perform business process alignment activities rather than traditional business process reengineering to avoid bad practices continuing in the new system
- Identify key functional process lead and Subject Matter Experts (SMEs) to drive process ownership and decision making
- Use the Target State Process Maps to document process flows and handoffs, transaction volumes, enabling technology, user roles and responsibilities, and supporting tools/documentation used to complete processes
- Use the Standard Operating Procedures to follow agency-specific step-by-step instructions for the execution of routine operations to ensure efficiency, quality output, consistency and uniformity of performance, and compliance with relevant regulations. Organize to-be process maps into end-to-end executable steps, and specify scope, purpose, input, output, and tools and relevant regulations
Stakeholders
Customer
- Business Owner
- Program Manager
- Functional Lead
- Technical Lead / Solution Architect
- Technical SME
- Functional SME
Provider
- Business Owner
- Program Manager
- Functional Lead
- Technical Lead / Solution Architect
- Technical SME
- Functional SME
Inputs
- Target State Concept of Operations
- Target State Systems Environment
Outputs
- Target State Process Maps
- Standard Operating Procedures
- Business Process Reengineering Strategy
- Desk Guides/User Guide
