1.3 Establish Customer Governance Structure and Processes
Objective
Develop a governance structure that establishes program activity ownership and decision making authority for the customer throughout the migration.
View Best PracticesTask Activities
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Customer
Identify or create customer governance bodies that will participate in the program and integrate with broader governance structures
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Customer
Assign a designated point of contact to serve as the QSMO Liaison
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Customer
Define governance authority, roles, and responsibilities for oversight, management decision-making, and risk/issue escalation procedures
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Customer
Establish regular meeting cadence and reporting timelines for Phases 1 and 2
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Customer
Develop Governance Plan
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Customer
Begin executing against Governance Plan
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Customer
Escalate decisions, risks, and issues to governance bodies for decision making and issue resolution
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Customer
Hold regular governance meetings to review progress and address escalated decisions, risks, and issues
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Customer
Update the Project Business Case
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Customer
Populate the Investment Readiness Checklist
1.3 Best Practices
- Develop internal governance model at the beginning of the migration to make decisions in alignment with the objectives and goals of the program
- Obtain buy-in from internal organizations early on to establish collaboration throughout the migration; obtain buy-in from executives, managers, and line personnel as stakeholders and Subject Matter Experts (SMEs)
- Encourage decisions to be made at the lowest possible level, while allowing elevation of important or contentious issues through the governance model
- Incorporate a variety of stakeholders, including the governance and transition team, in the development of the agency vision
- Ensure that leadership within the governance structure is able to make all necessary decisions with regard to financing and direction
- Assign a QSMO Liaison as a designated point of contact to increase efficiency
Stakeholders
Customer
- Executive Sponsor
- Business Owner
- Program Manager
- PMO Lead
- PMO Team
- Functional Lead
- Technical Lead/Solution Architect
- Change Management Lead
Inputs
- Project Business Case
- Program Management Plan
- Existing Governance Bodies within Customer Organization