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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
M3 Playbook > Phase 1: Readiness
1.3 Establish Customer Risk Processes
1.2 Establish Customer Governance Structure and Processes
1.4 Conduct Procurement Planning

Objective: Establish a Risk Management Plan and supporting processes to identify risks and develop risk mitigation plans throughout the migration

Phase 1 GuidanceLegend - Customer, Provider, Shared
1. Develop risk management processes and associated roles and responsibilities for identifying and mitigating risks (C)
2. Develop and employ mitigation strategies continuously throughout Phase 1 (C)
3. Maintain and update Risks, Actions, Issues, and Decisions (RAID) Log with new risks, changes to existing risks, and status of risk management activities continuously at a minimum of every two weeks throughout Phase 1 (C)
4. Report on new risks/issues and ongoing risk/issue mitigation activities in governance meetings and Status Reports/Dashboards (C)
5. Update Risk Management Plan as necessary (C)
6. Document Action Items and Decisions in the RAID log (C)
7. Perform risk assessment (C)

• Program Charter
• Governance Charter
• Program Management Plan
• Initial Master Schedule

• Risk Management Plan
• RAID Log
• M3 Risk Assessment
• Executive Sponsor (C)
• Business Owner (C)
• Program Manager (C)
• Risk Manager (C)
• PMO Lead (C)
• PMO Team (C)

Best Practice
• Identify roles and responsibilities for risk management early on and establish a risk manager to coordinate all risk management activities throughout the program
• Train migration team members on how to identify and document risk mitigation plans and how to escalate and communicate to leadership effectively