About Us

Background

Established in April 2019 through Office of Management and Budget (OMB) Memorandum M-19-16, Quality Service Management Offices (QSMOs) were created to enhance agency mission delivery by promoting efficient, effective, and modern shared services. In January 2021, OMB designated the U.S. Department of Health and Human Services as the Grants QSMO, tasked with improving grants management across the federal landscape. The Grants QSMO leverages the government’s buying power to:

• Enhance user experience and service quality for applicants, recipients, and agencies,
• Streamline and modernize aging grants system, and
• Provide federal agencies with cost-effective, high-quality shared solutions

Our Objective

The transformation of grants management is guided by the Grants QSMO 2030 Vision, which aims to empower and enable applicants, recipients, and federal awarding agencies to efficiently and effectively fulfill their missions. This vision is supported by three key pillars:

Ease Burden and Drive Efficiencies

through standardization, modernization, and a streamlined technology footprint.

Respond to Customer Needs

with continuous engagement and robust feedback loops.

Leverage Data as a Strategic Asset

by adopting data standards and enhancing system connectivity.

What We Provide

The Grants QSMO provides tailored insights on grants IT investments and modernizations, connects you with Marketplace providers, and offers acquisition assistance. Our support extends across the grants management lifecycle, ensuring access to essential grants systems data, information on federal solutions, and seamless adoption of data standards.

Recognition

• In May 2025, the Grants QSMO was awarded ACT-IAC’s 2025 Innovation Impact Award for the Federal Grants Systems Hub, which reduces administrative burden for recipients.
• In June 2024, the Grants QSMO, in partnership with Executive Office of the President, U.S. Department of the Treasury, and the U.S. Department of the Interior, published the Tribal Customer Experience Pilot for Post-Award Reporting (pdf) focusing on enhancing post-award reporting and reducing burden for Tribal grant recipients.
• In December 2023, the Government Accountability Office (GAO) recognized the successful launch of the Grants QSMO Marketplace and its integration of commercial-off-the-shelf (COTS) grants management solutions. (See GAO-24-106088.)