Travel and Expense | Enterprise Shared Services

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Travel and Expense Solutions

GO.gov is a fully modernized, cloud-based travel and expense management platform tailored to meet the evolving needs of federal civilian agencies and their travelers. Built with a focus on usability, security, and compliance, the platform enables travelers, approving officials, and travel managers to navigate the travel process with greater ease, efficiency, and transparency. Developed by the General Services Administration, GO.gov represents the next generation of travel services for civilian agencies.

Agencies, begin here - Find travel solutions and get help:

Learn more about GO.gov

Contact the GO.gov Program Office

Beetween 2016 and 2026 the government-wide shared services approach to travel and expens has unified over 124 agencies to a common, secure, web-based, automated service. It eliminated over 250 disparate, non-web based and paper-driven systems; leveraged the government's purchasing power; increased online adoption; reduced reimbursement cycle time; and significantly reduced vendor costs. This approach has lowered reimbursement time to three days, increased online adoption to over 70%, and delivered an average annual savings of $21 million dollars. The service includes planning, authorizing, booking, and vouchering for travel expenses. It also provides audit and reporting services to ensure travel is performed in compliance with travel regulations.

Why does it matter?

Civilian agencies have historically moved as many as over 1 million federal travelers through 2.6 million transactions per year.¹

The travel that's needed to perform mission-related tasks should be completed efficiently in a manner that leverages negotiated rates and contracts (e.g. GSA's City-Pair Program) using streamlined tools that reduce administrative burden and allow workers to focus on their job responsibilities instead of navigating complex, inefficient travel processes.

A shared services approach to travel improves the performance and transparency needed to sustain public trust in delivering responsible stewardship of taxpayer funds by:

Reducing Travel Technology Duplication and Cost
Improving Transaction Cost Efficiency
Driving Interoperability through Standardization
Lowering Agency Administrative Burden
Accelerating Employee Response in Delivering Mission
Enhancing Security and Compliance
Increasing Transparency through Standardized Data

^{1 Source: GSA Press Release (11/27/2024)}

Data and Business Standards

Standardization increases the likelihood of agency success in partnering with industry to procure and deploy commercial solutions, improves interoperability across agency operations functions, and provides leadership with the data needed to support strategic decision-making and oversight of agency travel.