Mail Operations Management
Federal Integrated Business Framework (FIBF)
The FIBF is a model that enables the Federal government to better coordinate and document common business needs across agencies and focus on outcomes, data, processes and performance. It is the essential first step towards standards that will drive economies of scale and leverage the government’s buying power.
Mail Operations Management Lead
Name: GSA
Contact: federal.mail@gsa.gov
Federal Business Lifecycle - Mail Operations Management
Federal Business Lifecycles, functional areas, functions, and activities serve as the basis for a common understanding of what services agencies need and solutions should offer.
Functions: Breakdown of a functional area into categories of services provided to customers.
Activities: Within a function, processes that provide identifiable outputs/outcomes to customers are defined as activities.
Business Capabilities - Mail Operations Management
Business Capabilities are the outcome-based business needs mapped to Federal government authoritative references, forms, and data standards.
Business Use Cases - Mail Operations Management
A set of agency “stories” that document the key activities, inputs, outputs, and other LOB intersections to describe how the Federal government operates.
Standard Data Elements - Mail Operations Management
Identify the minimum data fields required to support the inputs and outputs noted in the use cases and capabilities.
Service Measures - Mail Operations Management
Define how the government measures successful delivery of outcomes based on timeliness, efficiency, and accuracy targets.
