[{"Identifier":"MOM.030.010", "Activity":"Mail Center Operations Processing Incoming Mail", "Description":"Receive mail; Prepare mail for processing at a controlled area; Screen incoming mail; Obtain signature to verify receipt of accountable mail; Sort mail; Determine and document status of mail delivery to recipients within same facility or route to appropriate internal facility or external provider"}, {"Identifier":"MOM.030.020", "Activity":"Mail Center Operations Processing Outgoing Mail", "Description":"Sort outgoing mail for appropriate carrier; Evaluate accuracy of address information and, if necessary, identify corrected address information; Determine mail class (e.g., express) and category (e.g., periodicals); Determine and document mail insurance coverage information; Determine appropriate packaging and that all packaging needs have been satisfied; Determine and apply postage; Determine appropriate carrier and pickup location; Review outgoing mail delivery status information and record results"}, {"Identifier":"MOM.030.030", "Activity":"Mail Center Operations Financial Management", "Description":"Evaluate mail center prior year and year-to-date costs; Develop and document original or updated mail center budget request information; Evaluate intragovernmental mail operations purchase and usage information against agreement and route for review and approval; Receive and evaluate mail operations invoice against actual mail center purchases and usage; Provide approval/disapproval of mail operations invoice; Develop request for payment of mail operations invoice; Develop and document mail center financial reporting information\n"}, {"Identifier":"MOM.030.040", "Activity":"Mail Center Operations Performance Management", "Description":"Develop and document mail center goals, objectives, and performance measures; Develop and document mail center policies, procedures, plans, and guidance; Evaluate mail center performance results against performance targets and develop and document mail center performance reporting information; Develop and document improvement plans to address mail center performance that does not meet agency goals, objectives, and measures; Evaluate service provider standards and operational procedures against those of the agency; Develop and document plans to address instances of agency non-compliance with service provider standards and operational procedures"}, {"Identifier":"MOM.030.050", "Activity":"Mail Center Operations Security Management", "Description":"Determine and provide mail center classification; Develop or update mail center operations security procedures and plans based on agency security policy, procedures, plans, federal facility level of protection (LOP), and mail center classification; Conduct mail center security-related exercises, rehearsals, and drills; Conduct tests of countermeasure effectiveness; Develop and document a training plan and record of training for all mail center personnel; Develop and document security incident information"}]