[{"Identifier":"MOM.010.010", "Activity":"Agency Mail Operations Management Strategy", "Description":"Develop and document agency mail operations management goals and objectives; Develop and document agency performance information, including mail center resource allocation and accountability; Develop and document agency guidance on sustainable activities for agency mail programs; Develop and document a standard agency mail operations communication plan for internal agency customers (e.g., training, performance feedback)"}, {"Identifier":"MOM.010.020", "Activity":"Agency Mail Operations Management Policy, Procedures, and Plans", "Description":"Develop and document agency mail operations management policy, procedures, and plans; Develop and document a plan for the agency to assess its compliance with its service provider standards and operational procedures; Develop and document agency procedures for proper address hygiene and verification; Develop and document agency policies for expedited mail, mass mailings, mailing lists, and couriers; Develop and document agency plans for proper and cost effective use of mail transportation, equipment, and supplies; Develop and document agency guidance on development of correspondence, design of mailing materials, business reply mail, letterhead, and mail piece design; Develop and document agency policy and plans for mail training, certification requirements, and tracking; Develop and document agency procedures and plans for stakeholder/customer engagement; Develop and document procedures for opening and closing the mail center"}, {"Identifier":"MOM.010.030", "Activity":"Agency Mail Operations Security Policy, Procedures, and Plans", "Description":"Develop and document agency mail operations security goals and objectives; Develop agency mail operations security policies, procedures, and plans"}]