{

"mom-010": [{"Identifier":"MOM.010.010", "Activity":"Agency Mail Operations Management Strategy", "Description":"Develop and document agency mail operations management goals and objectives; Develop and document agency performance information, including mail center resource allocation and accountability; Develop and document agency guidance on sustainable activities for agency mail programs; Develop and document a standard agency mail operations communication plan for internal agency customers (e.g., training, performance feedback)"}, {"Identifier":"MOM.010.020", "Activity":"Agency Mail Operations Management Policy, Procedures, and Plans", "Description":"Develop and document agency mail operations management policy, procedures, and plans; Develop and document a plan for the agency to assess its compliance with its service provider standards and operational procedures; Develop and document agency procedures for proper address hygiene and verification; Develop and document agency policies for expedited mail, mass mailings, mailing lists, and couriers; Develop and document agency plans for proper and cost effective use of mail transportation, equipment, and supplies; Develop and document agency guidance on development of correspondence, design of mailing materials, business reply mail, letterhead, and mail piece design; Develop and document agency policy and plans for mail training, certification requirements, and tracking; Develop and document agency procedures and plans for stakeholder/customer engagement; Develop and document procedures for opening and closing the mail center"}, {"Identifier":"MOM.010.030", "Activity":"Agency Mail Operations Security Policy, Procedures, and Plans", "Description":"Develop and document agency mail operations security goals and objectives; Develop agency mail operations security policies, procedures, and plans"}],

"mom-020": [{"Identifier":"MOM.020.010", "Activity":"Agency Mail Operations Budget Planning and Monitoring", "Description":"Evaluate agency mail operations prior year and year-to-date costs and mail center budget request information; Develop and document original or updated agency mail operations budget request information, including agency mail operations funding needs and mail center budget requests; Evaluate actual cost of agency mail operations against planned cost; Develop and document budget adjustments to accommodate shortages and excesses"}],

"mom-030": [{"Identifier":"MOM.030.010", "Activity":"Mail Center Operations Processing Incoming Mail", "Description":"Receive mail; Prepare mail for processing at a controlled area; Screen incoming mail; Obtain signature to verify receipt of accountable mail; Sort mail; Determine and document status of mail delivery to recipients within same facility or route to appropriate internal facility or external provider"}, {"Identifier":"MOM.030.020", "Activity":"Mail Center Operations Processing Outgoing Mail", "Description":"Sort outgoing mail for appropriate carrier; Evaluate accuracy of address information and, if necessary, identify corrected address information; Determine mail class (e.g., express) and category (e.g., periodicals); Determine and document mail insurance coverage information; Determine appropriate packaging and that all packaging needs have been satisfied; Determine and apply postage; Determine appropriate carrier and pickup location; Review outgoing mail delivery status information and record results"}, {"Identifier":"MOM.030.030", "Activity":"Mail Center Operations Financial Management", "Description":"Evaluate mail center prior year and year-to-date costs; Develop and document original or updated mail center budget request information; Evaluate intragovernmental mail operations purchase and usage information against agreement and route for review and approval; Receive and evaluate mail operations invoice against actual mail center purchases and usage; Provide approval/disapproval of mail operations invoice; Develop request for payment of mail operations invoice; Develop and document mail center financial reporting information\n"}, {"Identifier":"MOM.030.040", "Activity":"Mail Center Operations Performance Management", "Description":"Develop and document mail center goals, objectives, and performance measures; Develop and document mail center policies, procedures, plans, and guidance; Evaluate mail center performance results against performance targets and develop and document mail center performance reporting information; Develop and document improvement plans to address mail center performance that does not meet agency goals, objectives, and measures; Evaluate service provider standards and operational procedures against those of the agency; Develop and document plans to address instances of agency non-compliance with service provider standards and operational procedures"}, {"Identifier":"MOM.030.050", "Activity":"Mail Center Operations Security Management", "Description":"Determine and provide mail center classification; Develop or update mail center operations security procedures and plans based on agency security policy, procedures, plans, federal facility level of protection (LOP), and mail center classification; Conduct mail center security-related exercises, rehearsals, and drills; Conduct tests of countermeasure effectiveness; Develop and document a training plan and record of training for all mail center personnel; Develop and document security incident information"}],

"mom-040": [{"Identifier":"MOM.040.010", "Activity":"Agency Mail Operations Financial and Performance Management Reporting", "Description":"Review and aggregate mail center financial and performance reporting information at the program and agency levels; Evaluate program and agency level mail financial reporting information against agency spend and operating plan; Evaluate program and agency level performance results against agency performance information, including targets; Develop and document program and agency performance reporting information"}]

}