{

"hcm-A7-1": [{"Identifier":"HCM.A7-1.010", "Activity":"Employee Conduct and Discipline Policy Administration", "Description":"Developing and administering employee conduct standards and disciplinary policy, procedures, and guidance in accordance with applicable Federal standards/regulations (i.e., Employee Responsibilities and Conduct [5 CFR 735] and Adverse Actions [5 CFR 752]).  \n\n<br><br>The service outcome(s) may include, but not be limited to:\n<ul><li>Agency employee conduct policy/procedure training materials\n</li><li>Employee relations guidance/training materials on conduct policy/procedures\n</li><li>Agency employee responsibilities and conduct policies/procedures\n</li><li>Agency disciplinary and adverse actions policies/procedures\n</li><li>Agency standard procedures for monitoring/evaluating conduct correction system/policies/procedures\n</li><li>Updated agency disciplinary and adverse actions policies/procedures</li></ul>"}, {"Identifier":"HCM.A7-1.020", "Activity":"Performance-based Action Policy and Administration", "Description":"Developing performance-based action policy, procedures, and guidance in accordance with Performance Based Reduction in Grade and Removal Actions [5 CFR 432]). This activity may also include measuring, monitoring, and evaluating the administration of performance based actions throughout the agency to update performance-based action policy, procedures, and guidance as needed.\n\n<br><br>The service outcome(s) may include, but not be limited to:\n<ul><li>Agency employee performance improvement system/policies/procedures that provide employees a reasonable opportunity to demonstrate acceptable performance\n</li><li>Agency standard procedures for monitoring/evaluating performance improvement system/policies/procedures\n</li><li>Updated agency employee performance improvement system/policies/procedures</li></ul>"}, {"Identifier":"HCM.A7-1.030", "Activity":"Manager/Supervisor Employee Accountability Support", "Description":"Developing and delivering organizational employee accountability advisory services. This may include advising and preparing actions for managers and supervisors based on the appropriate employee accountability procedures and resources (e.g., counseling, progressive discipline [for misconduct], and notice of proposed action, opportunity to reply, and notice of decision [for conduct and unacceptable performance actions]) and developing and managing agency-level employee accountability training materials.  \n\n<br><br>The service outcome(s) may include, but not limited to:\n<ul><li>Process for providing regular employee accountability advice/guidance to agency managers/supervisors\n</li><li>Process for providing support to employee/labor relations and OGC staff on routine, sensitive, and/or complicated cases, as applicable\n</li><li>Agency manager/supervisor advisory support system/capability\n</li><li>Employee performance-based action and disciplinary action documents, guidance, and related materials\n</li><li>Agency manager/supervisor employee accountability training materials\n</li><li>Agency employee accountability action (e.g., adverse action and unacceptable performance action) records</li></ul>"}],

"hcm-A7-2": [{"Identifier":"HCM.A7-2.010", "Activity":"Administrative Grievance Management", "Description":"Developing an administrative grievance program, in accordance with agency and federal regulations (i.e., 5 CFR 771), to file, review, and resolve formal and informal employee workplace grievances in a fair, equitable, and timely manner. Examples of employee workplace grievances include: unfair treatment by manager/supervisor, harassment, discrimination, disciplinary actions, compensation issues, challenges to performance ratings, denials of training requests, etc. The administrative grievance system may involve assisting parties (e.g., employee, manager/supervisor) in problem definition, evaluating grievance evidence, using conflict management tools/methods, and identifying alternative dispute resolution (ADR) approaches to resolving grievances (e.g., mediation, ombudsman meeting, dispute panels, and facilitated discussion).\n\n<br><br>The service outcome(s) may include, but not be limited to:\n<ul><li>Established administrative grievance-related programs\n</li><li>Management/resolution for administrative grievance-related complaints\n</li><li>Published agency Administrative Grievance Procedures (AGP) document\n</li><li>Established agency administrative grievance management program\n</li><li>Agency administrative grievance files/records\n</li><li>Agency conflict management/dispute resolution tools/materials</li></ul>"}, {"Identifier":"HCM.A7-2.020", "Activity":"Third-Party Proceedings Management", "Description":"Representing the agency before third-parties (e.g., the Merit Systems Protection Board [MSPB], the Equal Employment Opportunity Commission [EEOC], the Office of Special Counsel [OSC], and arbitrators) to resolve complaints.\n\n<br><br>The service outcome(s) may include, but not be limited to:\n<ul><li>Agency representation in third-party proceedings (e.g., MSPB, EEOC, and OSC)\n</li><li>Established agency negotiated grievance process\n</li><li>Agency third-party proceedings files/records (e.g., MSPB, EEOC, OSC, arbitration)</li></ul>"}]

}