[{"Identifier":"HCM.A5-3.010", "Activity":"Benefits Policy and Procedure Management", "Description":"Interpreting and advising on Federal and Agency benefit policies and designing agency benefits strategy, policies, and procedures.   The service outcome(s) will include, but not limited to:\n\n• agency-specific benefits strategy as needed \n\n• agency-specific benefits policies and procedures as needed \n\n• accurate advice and guidance "}, {"Identifier":"HCM.A5-3.020", "Activity":"Agency-level Benefits Administration ", "Description":"Managing eligibility and enrollment for benefits programs.   The service outcome(s) will include, but not limited to:\n\n• accurate determination of enrollment eligibility\n\n• accurate benefits processing\n\n• customer service (e.g., error remediation, system support, processing issues)\n\n• Audit of employee benefit documentation to determine accuracy and compliance\n\n• Standard Operating Procedures (SOPs), as needed\n\n• facilitate and manage the development of agency-specific benefit tools, as needed \n\n• coordination with stakeholders to support the administration of benefits programs\n\n• Benefits reports, as needed"}, {"Identifier":"HCM.A5-3.030", "Activity":"Benefits Counseling and Communication", "Description":"Implementing benefits communication strategy to educate and counsel employees. The service outcome(s) will include, but not limited to:\n\n• benefits programs communication and education plan\n\n• marketing materials\n\n• benefits education seminars and briefings, etc. \n\n• benefits counseling \n\n• promote awareness of established benefits tools "}]