[{"Identifier":"HCM.A5-3.010", "Activity":"Benefits Policy and Procedure Management", "Description":"Interpreting and advising on Federal and Agency benefit policies and designing agency benefits strategy, policies, and procedures. The service outcome(s) will include, but not limited to:\n
- agency-specific benefits strategy as needed \n
- agency-specific benefits policies and procedures as needed \n
- accurate advice and guidance
\n
"}, {"Identifier":"HCM.A5-3.020", "Activity":"Agency-level Benefits Administration ", "Description":"Managing eligibility and enrollment for benefits programs. The service outcome(s) will include, but not limited to:\n- accurate determination of enrollment eligibility\n
- accurate benefits processing\n
- customer service (e.g., error remediation, system support, processing issues)\n
- Audit of employee benefit documentation to determine accuracy and compliance\n
- Standard Operating Procedures (SOPs), as needed\n
- facilitate and manage the development of agency-specific benefit tools, as needed \n
- coordination with stakeholders to support the administration of benefits programs\n
- Benefits reports, as needed
\n
"}, {"Identifier":"HCM.A5-3.030", "Activity":"Benefits Counseling and Communication", "Description":"Implementing benefits communication strategy to educate and counsel employees. The service outcome(s) will include, but not limited to:\n- benefits programs communication and education plan\n
- marketing materials\n
- benefits education seminars and briefings, etc. \n
- benefits counseling \n
- promote awareness of established benefits tools
\n
"}]