[{"Identifier":"HCM.A5-3.010", "Activity":"Benefits Policy and Procedure Management", "Description":"Interpreting and advising on Federal and Agency benefit policies and designing agency benefits strategy, policies, and procedures.   The service outcome(s) will include, but not limited to:\n<ul><li>agency-specific benefits strategy as needed \n</li><li>agency-specific benefits policies and procedures as needed \n</li><li>accurate advice and guidance </li>\n</ul>"}, {"Identifier":"HCM.A5-3.020", "Activity":"Agency-level Benefits Administration ", "Description":"Managing eligibility and enrollment for benefits programs.   The service outcome(s) will include, but not limited to:\n<ul><li>accurate determination of enrollment eligibility\n</li><li>accurate benefits processing\n</li><li>customer service (e.g., error remediation, system support, processing issues)\n</li><li>Audit of employee benefit documentation to determine accuracy and compliance\n</li><li>Standard Operating Procedures (SOPs), as needed\n</li><li>facilitate and manage the development of agency-specific benefit tools, as needed \n</li><li>coordination with stakeholders to support the administration of benefits programs\n</li><li>Benefits reports, as needed</li>\n</ul>"}, {"Identifier":"HCM.A5-3.030", "Activity":"Benefits Counseling and Communication", "Description":"Implementing benefits communication strategy to educate and counsel employees. The service outcome(s) will include, but not limited to:\n<ul><li>benefits programs communication and education plan\n</li><li>marketing materials\n</li><li>benefits education seminars and briefings, etc. \n</li><li>benefits counseling \n</li><li>promote awareness of established benefits tools</li>\n</ul> "}]