[{"Identifier":"HCM.200.010", "Activity":"Benefits Policy and Procedure Management", "Description":"Interpreting and advising on Federal and Agency benefit policies and designing agency benefits strategy, policies, and procedures. The service outcome(s) will include, but not limited to:
- agency-specific benefits strategy as needed
- agency-specific benefits policies and procedures as needed
- accurate advice and guidance
"}, {"Identifier":"HCM.200.020", "Activity":"Agency-level Benefits Administration ", "Description":"Managing eligibility and enrollment for benefits programs. The service outcome(s) will include, but not limited to:- accurate determination of enrollment eligibility
- accurate benefits processing
- customer service (e.g., error remediation, system support, processing issues)
- Audit of employee benefit documentation to determine accuracy and compliance
- Standard Operating Procedures (SOPs), as needed
- facilitate and manage the development of agency-specific benefit tools, as needed
- coordination with stakeholders to support the administration of benefits programs
- Benefits reports, as needed
"}, {"Identifier":"HCM.200.030", "Activity":"Benefits Counseling and Communication", "Description":"Implementing benefits communication strategy to educate and counsel employees. The service outcome(s) will include, but not limited to:- benefits programs communication and education plan
- marketing materials
- benefits education seminars and briefings, etc.
- benefits counseling
- promote awareness of established benefits tools
"}]