[  {    "Identifier": "HCM.200.010",    "Activity": "Benefits Policy and Procedure Management",    "Description": "Interpreting and advising on Federal and Agency benefit policies and designing agency benefits strategy, policies, and procedures.   The service outcome(s) will include, but not limited to:<ul><li>agency-specific benefits strategy as needed</li><li>agency-specific benefits policies and procedures as needed</li><li>accurate advice and guidance</li>"  },  {    "Identifier": "HCM.200.020",    "Activity": "Agency-level Benefits Administration ",    "Description": "Managing eligibility and enrollment for benefits programs. The service outcome(s) will include, but not limited to:<ul><li>accurate determination of enrollment eligibility</li><li>accurate benefits processing</li><li>customer service (e.g., error remediation, system support, processing issues)</li><li>Audit of employee benefit documentation to determine accuracy and compliance</li><li>Standard Operating Procedures (SOPs), as needed</li><li>facilitate and manage the development of agency-specific benefit tools, as needed</li><li>coordination with stakeholders to support the administration of benefits programs</li><li>Benefits reports, as needed</li></ul>"  },  {    "Identifier": "HCM.200.030",    "Activity": "Benefits Counseling and Communication",    "Description": "Implementing benefits communication strategy to educate and counsel employees. The service outcome(s) will include, but not limited to:<ul><li>benefits programs communication and education plan</li><li>marketing materials</li><li>benefits education seminars and briefings, etc.</li><li>benefits counseling</li><li>promote awareness of established benefits tools</li></ul>"  }]