1. Develop and deliver messages based on the targeted cutover Communications Plan (S)
2. Assess the impact of the targeted cutover Communications Plan and provide stabilization support for transition (S)
3. Continue to conduct training for employees during the stabilization period (S)
4. Assess the impact of the training for employees through elevations and metrics (S)
5. Document lessons learned from Training Evaluations and stakeholder feedback on communications (S)
6. Develop a new Communications and Training Plan for Operations and Maintenance (O&M) (S)
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7. Conduct training on a regular basis and specifically as new employees are onboarded or as process improvements and/or system enhancements are made (S)
8. Develop and deliver ongoing methods and Communications Materials to message process improvements and/or system enhancements (S)
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