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M3 Framework Introduction M3 Framework Overview M3 Phase 0 - Assessment M3 Phase 1 - Readiness M3 Phase 2 - Selection M3 Phase 3 - Engagement M3 Phase 4 - Migration M3 Phase 5 - Operations M3 Resources
Image Map Phase 0: Assessment Phase 1: Readiness Phase 2: Customer Readiness Phase 3: Engagement Phase 4: Migration Phase 5: Operations
M3 Playbook > Phase 5: Operations
5.2 Collect Lessons Learned
5.1 Review Performance Against Expected Benefits
5.3 Implement O&M Governance

Objective: Identify the Program’s successes and areas for improvement, and report findings in a Lessons Learned Report.

Phase 5 GuidanceLegend - Customer, Provider, Shared
1. Develop a Lessons Learned Questionnaire and provide it to program stakeholders to gather feedback on the successes and areas for improvement, including feedback on the Communications Plan (S)
2. Distribute questionnaire and provide time for response (S)
3. Hold an optional meeting with program stakeholders to review lessons learned findings (S)
4. Identify major successes and areas for improvement based on stakeholder responses (S)
5. Document the major successes, areas for improvement and lessons learned of the program and present results to USSM, provider and customer executives (S)
6. Conduct knowledge transfer from migration team to Operations and Maintenance (O&M) team and closeout program (S)

• Program Charter
• Program Management Plan
• Integrated Master Schedule (IMS)
• Status Report/Dashboard

• Lessons Learned Questionnaire
• Lessons Learned Report
• Executive Sponsor (C, P)
• Business Owner (C, P)
• Program Manager (C, P)
• PMO Lead (C, P)
• PMO Team (C, P)

Best Practice
• Provide the Lessons Learned Report to both the Customer and Provider